Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 -... Manuale utente

IT Analytics Solution for

Symantec User Guide

Version 7.0 SP2

IT Analytics Solution for Symantec User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP2

Legal Notice

Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the

product are trademarks or registered trademarks of Symantec Corporation or its affiliates

in the U.S. and other countries. Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Technical Support ............................................................................................... 4

Chapter 1 Introducing IT Analytics Solution .................................... 15

IT Analytics Solution .................................................................... 15

How IT Analytics works ................................................................. 15

Chapter 2 Installing and configuring IT Analytics Solution ........... 17

Installing and configuring IT Analytics Solution ................................ 18

Hardware prerequisites ................................................................. 20

Software prerequisites .................................................................. 20

Installing IT Analytics Solution ...................................................... 21

Licensing IT Analytics Solution ...................................................... 21

Configuring IT Analytics Solution ................................................... 22

Configuring Symantec Endpoint Protection connections ..................... 23

Symantec Endpoint Protection connection fields ............................... 24

Adding Symantec Endpoint Protection connections ............................ 25

Editing Symantec Endpoint Protection connections ............................ 25

Deleting Symantec Endpoint Protection connections .......................... 26

Configuring the ServiceDesk connection .......................................... 26

ServiceDesk connection fields ........................................................ 27

Editing the ServiceDesk connection ................................................. 28

Deleting the ServiceDesk connection ............................................... 28

Adding cubes ............................................................................... 29

Adding reports ............................................................................ 29

Configuring the cube processing tasks ............................................. 30

Verifying your installation ............................................................. 30

Uninstalling IT Analytics ............................................................... 31

Removing the IT Analytics Packs .................................................... 31

Uninstalling IT Analytics Solution .................................................. 32

Hosting Symantec Management Platform and SQL 2005 Reporting

Services on the same server ..................................................... 32

Contents

Chapter 3 Implementing IT Analytics Solution ................................ 37

Accessing IT Analytics Solution ...................................................... 38

Viewing a dashboard report ........................................................... 40

Viewing a detailed report ............................................................... 40

Creating a new report ................................................................... 40

About Pivot tables ........................................................................ 42

Pivot table prerequisites ................................................................ 42

Pivot table fields .......................................................................... 43

Top pivot toolbar functions ............................................................ 43

Pivot toolbar functions .................................................................. 44

Pivot charts toolbar functions ........................................................ 45

Saving a pivot table view ............................................................... 45

Loading a pivot table view .............................................................. 46

Modifying a pivot table view ........................................................... 46

Deleting a pivot table view ............................................................. 47

About displaying pivot data results ................................................. 48

Displaying results in a pivot chart ................................................... 48

Displaying results in a pivot table ................................................... 49

Exporting pivot table results .......................................................... 49

Removing warning messages .......................................................... 50

Creating a pivot table using the Computer cube example ..................... 51

About Key Performance Indicators (KPIs) ......................................... 52

Creating Key Performance Indicators (KPIs) ...................................... 53

Setting the status of a KPI (advanced) .............................................. 54

Chapter 4 Granting access to IT Analytics Solution ........................ 57

About security ............................................................................. 58

SQL Server Database Engine .......................................................... 58

SQL Server Analysis Services ......................................................... 59

Granting access to cubes using the Symantec Management

Console ................................................................................ 60

Adding a user to a default role ........................................................ 61

Modifying role privileges ............................................................... 61

Creating a role ............................................................................. 61

Deleting a role ............................................................................. 62

Granting access to cubes using SQL Server Management Studio ........... 62

SQL Server Reporting Services ....................................................... 63

Granting access to reports for authorized users using the Symantec

Management Console .............................................................. 64

Granting access to reports for authorized users using the Report

Manager Web site .................................................................. 65

Granting access to the dashboards, pivot tables, and reports ................ 66

Contents6

Symantec Management Platform role-based privileges ....................... 67

Granting access to save and load views and create new reports ............. 67

Filtering role-based cubes (advanced) .............................................. 68

Distributed architecture considerations (advanced) ............................ 69

Chapter 5 IT Analytics Solution packs ............................................... 71

About IT Analytics Solution packs ................................................... 71

IT Analytics Asset Management Pack ............................................... 71

IT Analytics Client and Server Management Pack ............................... 72

IT Analytics Symantec Endpoint Protection Pack ............................... 73

IT Analytics ServiceDesk Pack ........................................................ 74

Appendix A Cube reference ..................................................................... 75

Application Metering Cube ............................................................ 77

Assets Cube ................................................................................. 78

Computers Cube ........................................................................... 79

ESX Servers Cube ......................................................................... 81

Event Console Alerts Cube ............................................................. 82

IIS Servers Cube ........................................................................... 83

Installed Files Cube ...................................................................... 84

Installed Software Cube ................................................................. 85

Monitor Metrics Cube ................................................................... 86

Monitor NT Events Cube ................................................................ 90

Monitored Processes Cube ............................................................. 91

Package Distribution Events Cube ................................................... 93

Package Server Configuration Events Cube ....................................... 94

Package Server Status Cube ........................................................... 95

Patch Management Cube ............................................................... 96

ServiceDesk Changes Cube ............................................................. 97

ServiceDesk Incidents Cube .......................................................... 100

ServiceDesk Problems Cube .......................................................... 104

ServiceDesk Releases Cube ........................................................... 107

Software Delivery Execution Events Cube ....................................... 110

Software Delivery Package Events Cube .......................................... 111

Software Delivery Status Events Cube ............................................ 113

Software License Compliance Cube ................................................ 114

Software Purchases Cube ............................................................. 115

SQL Servers ............................................................................... 116

Symantec Endpoint Protection Access Rights Cube ........................... 117

Symantec Endpoint Protection Alerts ............................................. 118

Symantec Endpoint Protection Clients ........................................... 120

Symantec Endpoint Protection Policies .......................................... 121

7Contents

Symantec Endpoint Protection Scans ............................................. 122

Tasks ....................................................................................... 124

Appendix B Dashboard reference ........................................................ 125

Altiris Agent Dashboard .............................................................. 126

Asset Control Dashboard ............................................................. 126

Computer Inventory Dashboard .................................................... 126

Event Console Alerts Dashboard .................................................... 126

IT Analytics Usage Dashboard ...................................................... 126

Monitor Alerts Dashboard ............................................................ 126

Patch Management Dashboard ...................................................... 126

ServiceDesk Change Trend Dashboard ........................................... 127

ServiceDesk Incident Trend Dashboard .......................................... 127

ServiceDesk Problem Trend Dashboard .......................................... 127

ServiceDesk Release Trend Dashboard ........................................... 127

Software Compliance Dashboard ................................................... 128

Software Delivery Dashboard ....................................................... 128

Software Installs Dashboard ......................................................... 128

Symantec Endpoint Protection Client Dashboard ............................. 128

Symantec Endpoint Protection Risk Dashboard ................................ 128

Vista Readiness Dashboard .......................................................... 128

Windows 7 Readiness Dashboard .................................................. 129

Appendix C Report reference ................................................................ 131

Add Remove Programs by Name .................................................... 134

Add Remove Programs Search ...................................................... 134

Advertisement Execution Event Summary ...................................... 134

Alert and Task Details ................................................................. 135

Application Metering by File Name ................................................ 135

Application Metering Search ........................................................ 135

Asset Search .............................................................................. 135

Assets by Asset Type ................................................................... 135

Assets by Cost Center .................................................................. 135

Assets by Department ................................................................. 136

Assets by Location ...................................................................... 136

Assets by Model ......................................................................... 136

Client Version Details .................................................................. 136

Computer Search ........................................................................ 136

Computers by CPU ...................................................................... 136

Computers by Domain ................................................................. 136

Computers by Manufacturer ......................................................... 137

Computers by Memory ................................................................ 137

Contents8

Computers by Operating System ................................................... 137

Computers by System Type .......................................................... 137

Event Console Alert Details .......................................................... 137

Event Console Alerts Trend .......................................................... 137

Installed Files by File Name .......................................................... 137

Installed Files Search .................................................................. 137

Intrusion Prevention Signature Details ........................................... 138

IT Analytics Configuration Events ................................................. 138

IT Analytics Usage Events ............................................................ 138

Microsoft Server Applications ....................................................... 138

Microsoft Software Installs .......................................................... 138

Monitor Alert Details .................................................................. 138

Monitor Metrics CPU Utilization Trend .......................................... 139

Monitor Metrics Disk Utilization Trend .......................................... 139

Monitor Metrics Network Utilization Trend .................................... 139

Monitor Metrics Trend ................................................................ 139

Monitored Processes CPU Utilization Trend .................................... 139

Package Download Event Summary ............................................... 139

Package Server Availability - Monthly ............................................ 140

Package Server Availability - Daily ................................................ 140

Patch Management Bulletin Summary ............................................ 140

Patch Management Details ........................................................... 140

Patch Vulnerability ..................................................................... 141

Patch Vulnerability Search ........................................................... 141

Scan Trend ................................................................................ 141

Servers by Type and Version ........................................................ 141

ServiceDesk Change Search .......................................................... 141

ServiceDesk Changes by Assigned to User ....................................... 141

ServiceDesk Changes by Impact .................................................... 142

ServiceDesk Changes by Priority ................................................... 142

ServiceDesk Changes by Status ..................................................... 142

ServiceDesk Changes by Type ....................................................... 142

ServiceDesk Changes by Urgency .................................................. 142

ServiceDesk Incident Search ......................................................... 142

ServiceDesk Incidents by Assigned to User ...................................... 143

ServiceDesk Incidents by Category ................................................ 143

ServiceDesk Incidents by Impact ................................................... 143

ServiceDesk Incidents by Priority .................................................. 143

ServiceDesk Incidents by Status .................................................... 143

ServiceDesk Incidents by Type ...................................................... 144

ServiceDesk Incidents by Urgency ................................................. 144

ServiceDesk Problem Search ........................................................ 144

ServiceDesk Problems by Assigned to User ...................................... 144

9Contents

ServiceDesk Problems by Category ................................................ 144

ServiceDesk Problems by Impact ................................................... 144

ServiceDesk Problems by Priority .................................................. 145

ServiceDesk Problems by Status .................................................... 145

ServiceDesk Problems by Urgency ................................................. 145

ServiceDesk Release Search .......................................................... 145

ServiceDesk Releases by Assigned to User ....................................... 145

ServiceDesk Releases by Status ..................................................... 146

Software Delivery Search ............................................................. 146

Software License Compliance by Cost Center ................................... 146

Software License Compliance by Department .................................. 146

Software License Compliance by Location ....................................... 146

Software License Trend ............................................................... 147

Top 10 Applications Consuming CPU ............................................. 147

Top 10 Applications Consuming Memory ........................................ 147

Top 10 Users Consuming CPU ....................................................... 147

Virus Alert Details ...................................................................... 147

Virus Alert Trend ....................................................................... 147

Virus Definition Distribution Details .............................................. 148

Vista Readiness Details ................................................................ 148

Windows 7 Readiness Details ........................................................ 148

Appendix D Dimension Attribute reference ....................................... 149

Add Remove Programs ................................................................ 155

Asset ........................................................................................ 155

Asset Status .............................................................................. 155

Asset Type ................................................................................ 156

Computer .................................................................................. 156

Cost Center ............................................................................... 156

Created Date .............................................................................. 157

Date ......................................................................................... 157

Department ............................................................................... 157

EP Access Right ......................................................................... 157

EP Administrator ....................................................................... 158

EP Alert .................................................................................... 158

EP Alert Date ............................................................................. 158

EP AntiVirus Policy .................................................................... 159

EP Application and Device Control Policy ........................................ 160

EP Client ................................................................................... 161

EP Computer ............................................................................. 161

EP Creation Date ........................................................................ 162

EP Domain ................................................................................ 162

Contents10

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