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IM500-SM500 User’s Guide [D017-0025-200-02]]

Note: Please read this manual thoroughly before operating this unit and retain it for future reference.

IM500-SM500 –IoT Module

2021.03.09 [D017-0025-200-02]

User’s Guide

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IM500-SM500 User’s Guide [D017-0025-200-02]]

Dissemination or reproduction of this document, or evaluation and communication of its contents, is not

for the purposes of patent application or trademark registration.

This document contains proprietary information, which is protected by copyright. All rights are reserved. No part

of this document may be photocopied, reproduced or translated to another language without the prior written

consent of Systems With Intelligence Inc.

Disclaimer of Liability

We have checked the contents of this manual against the hardware and software described. However, deviations

from the description cannot be completely ruled out.

Systems With Intelligence shall not be liable for any errors or omissions contained herein or for consequential

damages in connection with the furnishing, performance, or use of this material.

The information given in this document is reviewed regularly and any necessary corrections will be included in

subsequent editions. We appreciate any suggested improvements. We reserve the right to make technical

improvements without notice.

Contacting Systems With Intelligence

6889 Rexwood Road, Unit #9, Mississauga, Ontario, L4V 1R2 Canada

Phone: +1-289-562-0126 Email: info@SystemsWithIntelligence.com

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Technical Support

International +1-289-562-0126 Fax: +1-289-562-0152

Email: support @SystemsWithIntelligence.com

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IM500-SM500 User’s Guide [D017-0025-200-02]]

Federal Communications Commission Radio Frequency

Interference Statement

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference on his own expense.

CAUTION

This product contains no user-serviceable parts. Attempted service by unauthorized personnel shall

render all warranties null and void. Changes or modifications not expressly approved by Systems With

Intelligence Inc. could void the user’s authority to operate the equipment. Should this device require

service please contact Systems With Intelligence.

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IM500-SM500 User’s Guide [D017-0025-200-02]] 
4 
 
 
1Table of Contents 
2Terminology ........................................................................................................................................................................... 7 
3Read Me First ......................................................................................................................................................................... 8 
4Introduction –IM500 and SM500 Overview .............................................................................................................. 9 
5First Time Setup ..................................................................................................................................................................11 
5.1 Initial Administrator..................................................................................................................................11 
5.2 Setup Operator.........................................................................................................................................12 
5.3 Registration ..............................................................................................................................................12 
6Administration Tasks.........................................................................................................................................................14 
6.1 Add New Device via ID..............................................................................................................................14 
6.2 Add New Device via Camera Scanning .....................................................................................................15 
6.3 User Profile –Operator Page....................................................................................................................16 
6.4 User Profile –Administrator Page............................................................................................................16 
6.5 Add New Users .........................................................................................................................................18 
6.6 Pending Invitation: Update or Delete.......................................................................................................19 
6.7 Operator Account Management ..............................................................................................................20 
6.7.1 Configure Access Permission............................................................................................................20 
6.7.2 Delete User or Promote to Administrator........................................................................................20 
6.8 Accept Invitation.......................................................................................................................................21 
6.9 User Activity Logs .....................................................................................................................................22 
6.10 Set Logo ....................................................................................................................................................23 
6.11 Enable 2-Factor Authentication................................................................................................................24 
6.12 Contact Us ................................................................................................................................................25 
6.13 Snapshot Limit Alert .................................................................................................................................26 
6.14 Notifications of Organization Change.......................................................................................................27 
7Everyday operation............................................................................................................................................................28 
7.1 Log-in ........................................................................................................................................................28 
7.2 List All Devices - Main Page ......................................................................................................................29 
7.3 Unit status ................................................................................................................................................30 
7.4 Device Page ..............................................................................................................................................31 
7.5 Title, quota and setup buttons.................................................................................................................32 

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IM500-SM500 User’s Guide [D017-0025-200-02]] 

 
5.1 Device Status - Ping Device...............................................................................................................33 
5.2 Historical data...................................................................................................................................34 
5.3 Graph temperature difference.........................................................................................................36 
5.4 Thermal Snapshot.............................................................................................................................37 
5.5 Visual Snapshot.................................................................................................................................38 
5.6 Data and Digital I/O Status ...............................................................................................................39 
6 Historical Alarm Triggers ..........................................................................................................................40 
7 Digital I/O..................................................................................................................................................41 
8 Gallery.......................................................................................................................................................42 
9 Data Export...............................................................................................................................................43 
10 E-mail Alarm Notification .........................................................................................................................44 
8IM500 Configuration.........................................................................................................................................................45 
1 Device Setup.............................................................................................................................................45 
2 Edit Device List..........................................................................................................................................47 
3 Change Password......................................................................................................................................48 
4 IRCam Setup .............................................................................................................................................49 
5 Setup Alarms and Events..........................................................................................................................52 
6 Configure Thermal Alarm .........................................................................................................................52 
6.1 Absolute Comparison .......................................................................................................................53 
6.2 Relative Comparison.........................................................................................................................54 
6.3 Relative Delta Comparison ...............................................................................................................56 
6.4 Three Way Delta...............................................................................................................................58 
7 Configure Digital Input Alarm...................................................................................................................59 
8 Configure Interval Snapshot.....................................................................................................................60 
9 Configure Daily Snapshot .........................................................................................................................60 
9SM500 Configuration........................................................................................................................................................61 
1 Introduction..............................................................................................................................................62 
1.1 General Application..........................................................................................................................62 
1.2 Mapping............................................................................................................................................64 
2 Stage 1: Add New SM500 Device..............................................................................................................65 
3 Stage 2: Device Setup ...............................................................................................................................66 
3.1 SM500 Setup Page............................................................................................................................66 

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IM500-SM500 User’s Guide [D017-0025-200-02]]

9.3.2 Communication Setup......................................................................................................................67

9.4 Stage 3: Modbus Setup.............................................................................................................................68

9.4.1 Add New Points ................................................................................................................................68

9.4.2 Coil Register [1 –9999].....................................................................................................................70

9.4.3 Discrete Input Registers [ 10001 –19999] .......................................................................................71

9.4.4 Input Registers [30001 –39999] ......................................................................................................72

9.4.5 Holding Registers [40001 –49999]...................................................................................................73

9.5 Stage 4: Setup Alarms and Events............................................................................................................74

9.5.1 Analog Alarm ....................................................................................................................................75

9.5.2 Binary Alarm .....................................................................................................................................76

9.5.3 Configure DI......................................................................................................................................77

9.6 Digital I/O..................................................................................................................................................77

10 Data Visualization ..........................................................................................................................................................78

10.1 Start: New View........................................................................................................................................80

10.2 Type: Display Box......................................................................................................................................81

10.3 Type: Table ...............................................................................................................................................83

10.4 Type: Digital I/O........................................................................................................................................85

10.5 Type: Gauge..............................................................................................................................................86

10.6 Type: Line chart (IM500) ..........................................................................................................................87

10.7 Type: Line chart (SM500)..........................................................................................................................88

10.8 Type: Write box (SM500)..........................................................................................................................90

10.9 Type: Snapshot (IM500) ...........................................................................................................................91

10.10 Export to file .........................................................................................................................................92

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IM500-SM500 User’s Guide [D017-0025-200-02]]

2Terminology

These are terms and abbreviations used in this document:

Alarm

•The detection of a state change is recording a new entry in the log. E.g.

Digital Input wired to door contact is changing state from closed to open;

the average temperature is above threshold value.

Event

•Repetitive action based on a time schedule; E.g. snapshots every one hour.

•A one-time action triggered by an Alarm. E.g. turn on buzzer when Door

opens.

Digital Input/

Output

(DI/O)

•A Digital Input (DI) monitors the state of a contact and the output is passed

to the processing application as a binary signal 1 or 0. E.g. A door open is ‘0’

and a door closed is binary ‘1’.

•The Digital Output (DO) executes a binary command by operating a relay.

E.g. the relay output is closed to turn the lights on.

DNP3

•Distribute Network Protocol v3: Real-time communication protocol (Ethernet

or Serial) used by the SCADA systems.

Modbus

•Simple industrial communication protocol used for communication between

PLC/RTU/Controllers and SCADA.

SCADA

•Supervisory Control and Data Acquisition: a control system for supervisory

management of electric utilities and processing plants.

Web browser

•A web browser is a software application for accessing information on the

World Wide Web. Currently supported Chrome and Firefox.

LAN / WAN

•Local Area Network / Wide Area Network

RS485

•Serial communication using 2 or 4 wires that allows daisy-chaining multiple

electronic devices.

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IM500-SM500 User’s Guide [D017-0025-200-02]]

3Read Me First

This chapter describes how the guide is organized and how to use it. The document is divided into

sections ordered chronological and frequency of use.

Section 5 - One-time configuration

This section will guide you through the user registration process.

Section 6 –Administration tasks

This section contains administration instructions required to maintain your organization.

Section 7 - Everyday operation

You will learn how to do the everyday tasks and use all the features of the system.

Section 8 –IM500 Configuration

Instructions for configuring the IM500 for temperature measurements and thermal alarm

reporting.

Section 9 –SM500 Configuration

Step-by-step instructions to configure the SM500 to monitor and report measurements

from your installation.

Section 10 –Data Visualization

Instruction for building a customized Dashboard for viewing your data.

Throughout this manual you will find two distinctive paragraphs:

Best practice –recommendations based on FAE experience and customer feedback.

Troubleshooting - tests and solutions for most common situations.

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IM500-SM500 User’s Guide [D017-0025-200-02]]

4Introduction –IM500 and SM500 Overview

The IM500 Industrial IoT Module monitors and collects asset health data from remote sites. Thermal

monitoring mitigates the risks of failure from overheating assets and connection points. Analytics detect

anomalies and provide automatic warnings. The visual camera provides situational awareness in remote

locations.

The SM500 IoT Module is a data concentrator and protocol converter equipped with a wireless

communication that collects data from remote sensors and makes it available for online viewing and

SCADA integration.

Figure 4-1 Industrial IoT Architecture

The Figure 4-1 presents the IoT architecture and how data is collected, processed and visualized.

IM500 and SM500 Digital Input/ Output Interface

•IM500 has two digital inputs and one output.

•Digital inputs are wet contact (12VDC input to activate).

•Digital output is rated to maximum 500mA at 30VDC.

•SM500 only: RS485 serial communication with Modbus protocol.

DASHBOARD –Data Visualization

•Monitor the site and control remote sensor module.

•Thermal trending of monitored assets.

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IM500-SM500 User’s Guide [D017-0025-200-02]]

•Thermal and visual snapshots

•Configure thermal analytics and alarms.

WIRELESS COMMUNICATION

•LTE-M or 3G wireless communications.

•Secure encrypted connection to SWI Application Cloud.

•Bi-directional data flow.

INTEGRATION

•Data collected by IM500 and SM500 can be integrated with a SCADA system or other asset

monitoring software, by using the optional ISG500 (Intelligent Sensor Gateway).

UTILITY GRADE

•Designed for the harsh conditions found in electric power environments.

•Immune to the effects of EMI, ESD and voltage surges.

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