INFORMATION AND ASSISTANCE
What do I have to do if I’m experiencing problems with my product?
The following services are available:
- UDOO website: visit http://www.udoo.org to receive the latest information on the
product. In most cases it is possible to nd useful information to solve the problem.
- UDOO Forum: join to the community of UDOO users. In the forum, available at
http://www.udoo.org/forum/, it is possible to search the multiple topics of the commu-
nity, and look for other users that had the same kind of problem - and how they solved
it. It is also possible to post new topics to ask for specic help.
- Repair centre: it is possible to send the faulty product to the SECO Repair Centre. In
this case, follow this procedure:
- Returned items must be accompanied by a RMA Number. Items sent wi
thout the RMA number will be not accepted.
- Returned items must be shipped in an appropriate package. SECO is not
responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical
assistance:
- Name and serial number of the product;
- Description of Customer’s peripheral connections;
- Description of Customer’s software (operating system, version, application software,
etc.);
- A complete description of the problem;
- The exact words of every kind of error message encountered.
To request a RMA number, please visit http://www.udoo.org. On the bottom of the
page, please select “Customer Care”, click on the “Open a New ticket” button and.
A RMA Number will be sent within 1 working day (only for on-line RMA requests).
RMA number request
