Universal Robots E Series Istruzioni operative

Troubleshooting Polyscope freezing issues

Original instructions (EN)

Version: 0.0.1

Robot:

All e-Series, UR20 & UR30

Troubleshooting Polyscope freezing issues (EN) 0.0.1

The information contained herein is the property of Universal Robots A/S and shall not be reproduced in whole or in part

without prior written approval of Universal Robots A/S.

The information herein is subject to change without notice and should not be construed as a commitment by Universal Robots

A/S. This manual is periodically reviewed and revised.

Universal Robots A/S assumes no responsibility for any errors or omissions in this document.

The Universal Robots logo is a registered trademark of Universal Robots A/S.

Troubleshooting Polyscope freezing issues (EN) 0.0.1

Contents

Troubleshooting Polyscope freezing issues........................................................................................................1

1. General information....................................................................................................................................4

1.1 Purpose......................................................................................................................................................4

1.2 Company details .......................................................................................................................................5

1.3 Disclaimer .................................................................................................................................................5

1.4 Warning symbols ......................................................................................................................................6

2. Troubleshooting procedure........................................................................................................................8

Troubleshooting Polyscope freezing issues (EN) 0.0.1

1.General information

1.1 Purpose

The purpose of these articles is to help Universal Robots (UR) users and integrators to safely

perform service-related operations and troubleshooting.

Universal Robots industrial robots are designed using high quality components to ensure a

long lifetime. However, improper use of a robot or robot parts can potentially cause failures.

If, for example, the robot is overloaded, dropped during relocation, damaged by collision, or

any other improper usage, the warranty will be void.

Universal Robots recommends the user does not attempt repair, adjustment, or make other

interventions in the mechanical or electrical systems of the robot without first consulting an

UR certified service engineer. Any unauthorized intervention voids the warranty. Service-

related operations and troubleshooting should only be performed by qualified personnel.

Before performing service-related operations, stop the robot program and disconnect the main

power to any potentially dangerous tool on the robot or in the surroundings.

In the event of a defect, Universal Robots recommends ordering new parts from the Universal

Robot distributor where the robot was originally purchased. Alternatively, parts can be ordered

from the nearest distributor, details of which can be obtained from Universal Robots official

website at www.universal-robots.com

Troubleshooting Polyscope freezing issues (EN) 0.0.1

1.2 Company details

Universal Robots A/S

Energivej 25

DK-5260 Odense Denmark

Tel.: +45 89 93 89 89

Fax: +45 38 79 89 89

1.3 Disclaimer

Universal Robots continues to improve reliability and performance of its products, and therefore

reserves the right to upgrade the product without prior warning. Universal Robots takes every

care that the contents of this manual are precise and correct but takes no responsibility for any

errors or missing information.

Troubleshooting Polyscope freezing issues (EN) 0.0.1

1.4 Warning symbols

DANGER,

WARNING,

CAUTION,

NOTICE,

and

SAFETY

INSTRUCTION

statements

are

used

throughout this manual to emphasize important and critical information. You MUST read these

statements to ensure safety and to prevent product damage. The symbols are defined below.

This warning draws attention to procedures which serve to prevent or remedy emergencies or

malfunctions:

SAFETY INFORMATION:

Procedures marked with this warning must be followed exactly.

DANGER:

These warnings mean it is certain or highly probable that death or severe

injuries will occur if no precautions are taken.

WARNING:

These warnings mean death or severe injuries may occur if no

precautions are taken.

CAUTION:

These warnings mean minor injuries may occur if no precautions are

taken.

NOTICE:

These warnings mean damage to property may occur if no precautions

are taken.

This warning sign contains references to safety-

related information or

general safety measures. This warning sign does not refer to individual

hazards or individual precautionary measures.

Troubleshooting Polyscope freezing issues (EN) 0.0.1

Troubleshooting procedure

Universal Robots are aware that the graphical interface of the Polyscope operating system can in

some rare instances freeze and become inoperable.

These issues can be caused by a hardware defect in either the teach pendant or safety control

board, or by a software issues.

First make sure that the system is operating with the latest Polyscope software versions and the SD

card is mounting correctly. Make sure that no URCaps or processor loading programs are not

running. To be sure a new image a can be written. If the issues are gone after this procedure, the

problem can be related to software. Please continue with a MyUR support ticket.

To troubleshoot and isolate this issue into a single failing part. It is recommended to mount another

teach pendant in the controller box that is experiencing issues, or mounting the teach pendant from

the failing system in controller box that has been confirmed to operate without issues.

If this this not possible, a second test can be conducted to isolate the issue to either the Teach

Pendant or Safety Control Board.

Mount a USB wired keyboard with LED indicators in the USB port of the controller box. (Not the USB

port of the teach pendant.

Then press one of the keys on the keyboard that will activate one of the LED indicators. (E.g. the

NumLock key)

Troubleshooting Polyscope freezing issues (EN) 0.0.1

If the LED indicator are able to toggle, the problem is the Teach Pendant.

If the LED indicator are NOT able to toggle, the problem is located on the safety control board.

For direct support please create a support ticket on our customer portal, MyUR. universal-robot.com/myUR

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