Xante Accel-a-Writer 812 Istruzioni operative

_____________________________________ Troubleshooting 10-1

Chapter 10 - Troubleshooting

Chapter Overview

Jams

Preventing Jams

Clearing Jams

Status Messages

Printer Status Messages

Printer Error Messages

Preliminary Troubleshooting

The General Checkup

Macintosh Environment Checkup

PC Environment Checkup

Miscellaneous Troubleshooting

Print Quality Troubleshooting

Calling for Technical Support

Troubleshooting Information

10-2 Troubleshootingbb____________________________________

Notes

_____________________________________ Troubleshooting 10-3

Introduction

Whether you are a new user of the Accel-a-Writer 812 or an old pro,

this chapter can help you correct most problems encountered. It

covers printer hardware starting with printer jams, followed by status

messages, and a preliminary troubleshooting procedure. Then the

chapter goes over miscellaneous troubleshooting and print quality

issues. The final section provides specifics on XANTÉ Technical

Support and how to place a service call.

Jams

This section covers preventing and clearing media jams.

Preventing Jams

Many jams are the result of using the wrong consumables, either

toner or media, and handling the consumables incorrectly. The

following tips can help avoid these types of jams.

• Make sure all media meets the guidelines in “Media

Handling” in chapter 6.

• Make sure media is stored following the guidelines in

“Storing Media” in chapter 6.

• Make sure the correct size media is loaded in the selected

cassette or tray.

• When printing on various media, always follow the

guidelines in the corresponding sections of chapter 6

(“Printing Transparencies,” “Printing Envelopes,” or

“Printing Labels”).

10-4 Troubleshootingbb____________________________________

• Make sure all media is in good condition—not torn,

wrinkled, curled, or damp.

• Never overfill cassettes or the fold down tray. The

cassettes hold approximately 250 sheets of plain or laser

paper. The fold down tray holds approximately 100 sheets

of laser or plain paper, 50 transparencies, 40 label sheets or

up to 10 envelopes. Make sure stock does not exceed

upper limit marks on the cassette or tray.

• Always load the cassette media print-side down and the

fold down paper tray media print-side up.

• Empty the output tray when it gets full to prevent the

media already in the tray from blocking media as it exits

the printer.

• Use XANTÉ supplied toner.

• Do not use refilled toner cartridges.

• Make sure to handle and store toner cartridges following

the guidelines in the “Handling and Replacing the Toner

Cartridge” section of chapter 6.

• Keep the printer clean. See “Cleaning the Printer” in

chapter 8 for details.

Clearing Jams

Jams can occur along the paper path in the four major areas

illustrated in figure 10.1. The four areas are

• The paper pick-up areas

• The paper access door area

• The fuser assembly area

• The paper exit area

_____________________________________ Troubleshooting 10-5

Since media jams can occur in several areas at the same time, you

need to check the full paper path.

Fig. 10.1 The Paper Path

Note: Your printer has an automatic jam recovery feature. This

means if the feature is enabled and a multiple page job jams,

as long as you do not turn off the printer to remove the jam,

the printer reprints the jammed page and the rest of the job.

See “The Jam Recovery Menu” in chapter 5 for more details.

Paper Pick-up Areas

Use the following procedure to clear paper pick-up area jams.

1. If you are using the fold down tray, skip to step 3. If you are

using a 500 or 250 sheet cassette, remove the cassette.

10-6 Troubleshootingbb____________________________________

2. Check the cassette slot for jammed media. If found, gently pull

the media out in the direction of the arrow in figure 10.2.

ONLINE FORM FEED TRAY SELECT

ENTER MENU

RESET TEST

DATA MANUAL READY

Fig. 10.2 Remove the Jam from the Cassette Slot

3. Check the fold down tray slot for a media jam. If it is there, gently

pull the media out in the direction of the arrow in figure 10.3.

ONLINE FORM FEED TRAY SELECT

ENTER MENU

RESET TEST

DATA MANUAL READY

Fig. 10.3 Remove the Jam from the Fold Down Tray

_____________________________________ Troubleshooting 10-7

4. Continue checking the paper path for jams in the access door

area.

Access Door Area

Use the following procedure to clear access door area jams.

1. Open the top cover (fig. 10.4).

ONLINE FORM FEED TRAY SELECT

ENTER MENU

RESET TEST

DATA MANUAL READY

Fig. 10.4 Open the Top Cover

10-8 Troubleshootingbb____________________________________

2. Remove the Toner cartridge and set it aside (fig. 10.5).

ONLINE FORM FEED TRAY SELECT

ENTER MENU

RESET TEST

DATA MANUAL READY

Fig. 10.5 Remove the Toner Cartridge

Caution: The toner cartridge is sensitive to bright lights and

direct sunlight. Do not keep it out of the printer for

any extended periods without putting it in the bag

it was shipped in or covering it with a dark cloth.

The cartridge contains a magnet, so keep it away

from your hard disk(s) and monitor to prevent

possible data loss or equipment damage.

_____________________________________ Troubleshooting 10-9

3. Open the paper access door by pulling the green lever on the

left (fig. 10.6).

Fig. 10.6 Open the Paper Access Door

10-10 Troubleshootingbb____________________________________

4. Check the paper access door area for a jam. If found, remove

the jam in one of the following ways.

a. Remove the jam by gently pulling it out from the

standard cassette slot if you can see the media in the slot

and it will easily pull out (fig. 10.7).

ONLINE FORM FEED TRAY SELECT

ENTER MENU

RESET TEST

DATA MANUAL READY

Fig. 10.7 Remove the Jam via the Cassette Slot

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