Avid Technology AirSpeed 5000 Guida di riferimento

AirSpeed 5000 Verification and Test

Procedure

Table of Contents

Scope......................................................................................................................................................... 1

Requirements............................................................................................................................................ 2

References ................................................................................................................................................ 2

System Setup ............................................................................................................................................ 2

Installing System Cables........................................................................................................................ 2

BIOS and Memory Verification ............................................................................................................. 2

Media Drive Verification ....................................................................................................................... 3

Avid Health Monitor ............................................................................................................................. 4

Customer Diagnostics Test Setup ............................................................................................................. 5

Installing loopback Cables..................................................................................................................... 5

Running the Customer Diagnostics....................................................................................................... 6

Review the Diagnostic Logs................................................................................................................... 9

Disassembly Process ................................................................................................................................. 9

Hard Disks and Power Supply Removal ................................................................................................ 9

Chassis Cover Removal .......................................................................................................................10

Board Removal.................................................................................................................................... 10

System Fan Removal ........................................................................................................................... 12

Scope

This document is intended to guide Avid Customer Service personnel or Resellers through the process of

troubleshooting AirSpeed 5000 systems and replacing boards or components.

The document describes the process of testing an AirSpeed 5000 system in a way that is quick, non-

invasive, and non-destructive of configuration data or media data on the system. It describes how to

remove and replace the Field Replaceable Units (FRUs) in the AirSpeed 5000 system, and then re-test to

confirm correct operation.

The test process may also be followed by customers or service personnel to diagnose an AirSpeed 5000

system if an issue is suspected, or to confirm the hardware is operating correctly if the system if the has

been moved, shipped, reconfigured, subjected to power outages or spikes, or before a critical usage

period of the system.

Requirements

•ESD precautions must be followed at all times

•Phillips head screw driver

•Travel ESD kit for handling PCB boards.

•(4) BNC-Coax cables

References

•AirSpeed 5000 Administrator’s Guide

oLink: http://www.avid.com/US/support

System Setup

This section covers the basic procedures used to setup a system to verify that it is operating correctly.

Installing System Cables

1. Sit the system on a table or bench with enough space to work.

•Note: Handling of all boards must be done at a static free work area.

2. Connect the USB mouse and keyboard on the rear of the system.

3. Connect VGA monitor cable to the VGA port on the rear of the system.

4. Install a power cord into each of the power supplies.

BIOS and Memory Verification

1. Turn on the system and check the following:

1. The green LED is on for both power supplies.

2. The blue LED’s are on for both OS disk drives.

2. After text appears on the monitor, press the Delete key a few times to enter the system BIOS.

•Note: The BIOS screen will not appear right away.

3. In the Main BIOS screen, verify that there are 2 processors shown and the memory amount is

correct. 12GB (12280MB) / 48GB (49144MB)

4. Verify that the BIOS version on the main screen is CASSVV220.

1. If the BIOS version is incorrect, please go to the Avid Knowledge Base using the following link:

http://www.avid.com/US/support

2. Type “Airpseed 5000 BIOS” in the Search the Knowledge Base box. Click on the “AirSpeed 5000

memory problems and BIOS update” link. Follow the directions in that document to update.

5. Using the arrow keys, move to the Boot Menu and select “Hard Disk Drives” and press Enter. Make

sure the drive order is as follows:

•1st Drive [RAID:Intel Volume0]

•2nd Drive [RAID: (Bus 09 Dev 0]

6. Using the arrow keys, move to the exit menu. Select “Save Changes and Exit”. The system will now

boot into windows.

Media Drive Verification

This section covers the procedure used to verify the Media Disks are installed correctly.

1. Verify that the blue LED’s are lit on all 10 media disk drives installed.

2. To start the Mega Raid UI, double click the Mega RAID Storage Manager Icon on the desktop.

4. In the Mega Raid window, select the server name (host) than select login.

1. Enter the user name “amsuser” and the password “is-admin”.

2. Select Login.

3. Select the Logical tab and make sure the window looks as shown below.

•Note: If the information is incorrect please refer to the AirSpeed Media Drive Diagnostics

and Recovery Guide.

Avid Health Monitor

1. The status of the systems temperatures, voltages, motherboard, system fans, hard disk and Avid

hardware can be viewed in the Health Monitor.

2. To open the Avid Health Monitor to view the health of the AirSpeed 5000 system.

1. Select Start > All Programs > Avid > Avid Framework > Avid Health Monitor.

2. From the Select Workgroup window select the Local Machine <name of system>.

3. Select the name of the system again, and then select Avid AirSpeed 5000 – Integration Service.

From here there will be a list of categories pertaining to the status of system. The categories

should have an icon that identifies its status. The icons are as follows:

•Green check mark: Good status.

•Yellow exclamation point: Warning status.

•Red X: Failing (errors) status.

Customer Diagnostics Test Setup

Installing loopback Cables

1. The VIO (Corona) cards are the top 2 cards in the system (VIO1 (Corona 1) and VIO2 (Corona 2)). As

shown in the picture below.

2. Install loopback cables on the VIO cards, which the diagnostics use to send and receive video.

•The loopback cables are short (6 inches or so) coax cables with BNC connectors on each end.

•Note: Loopback cables are not used on the Expansion (Hydra) board.

3. On VIO1: Install one cable from Connector IN #1 to Connector OUT #1 and a second cable from

Connector IN#2 to Connector OUT#2.

4. On VIO2: Install one cable from Connector IN #3 to Connector OUT #3 and a second cable from

Connector IN#4 to Connector OUT#4. As shown the picture below.

VIO1 - Top

VIO2 - Bottom

Running the Customer Diagnostics

1. The AirSpeed 5000 applications starts automatically once the system has completely booted to

windows, as shown below. The applications must be disabled before the diagnostics can be started.

Do the following:

a. To disable the application from the Application window, select one app at a time. Once the

application is selected, the Disable Application button will be enabled, as shown below.

b. Select Disable Application; a window will appear asking if it is OK to stop the application.

c. Select OK and the application will appear in the window as disabled.

d. Repeat the process for the Transfer Engine if it is enabled.

2. From the desktop, double click on the Computer Icon.

3. Navigate to C:\Program Files (x86)\Avid\ AirSpeed\Utilities\DiagnosticUtilities

a. Double click AirSpeed5000Test.exe to launch the diagnostics.

b. A Reading HW Information window appears, followed by color bars detailing the diagnostic

version. The diagnostics will take about a minute to start.

c. Upon completion, the main diagnostic screen will appear with the information tab displayed as

shown below.

4. View the information to make sure the board information is valid.

5. Select the Hardware Tests tab and make sure the “Include disk performance tests” check box is

selected.

6. With loopback cables installed (see installing cable section above), select the loopback tests you

want to run as shown below.

7. Select Start. Testing will begin.

•The window will update with the following: See picture below.

•Incrementing test time

•Incrementing percentage of test completed

•The test takes approximately 20 minutes to complete. If no failures occur the window will

display PASSED as shown below.

8. If a test fails, the diagnostic window will be as shown below.

Review the Diagnostic Logs

1. Once the tests have completed the logs can be reviewed.

a. If all tests pass, no further action is needed.

b. If any of the tests fail, an information window will appear detailing what test or tests failed. If

further debug or analysis is needed please navigate to navigate to C:\Program Files

(x86)\Avid\AirSpeed\ Utilities \DiagnosticUtilities\DIAG_LOG_FILES.

c. Copy and send the .txt (diag log) to Avid for further analysis.

Disassembly Process

This section covers the procedure used to disassemble the various components of an AirSpeed 5000

system.

Hard Disks and Power Supply Removal

If an OS and/or media drive fails and needs to be replaced, follow steps 1a and 1b.

If a power supply needs to be replaced, follow step 2.

1. To remove hard disks installed in the system.

a. Push the release button on the right of the drive carrier to release the handle

b. Pull the arm to disengage the drive from the connector. See pictures below.

2. To remove a power supply, push the lever on the supply to the right and pull the supply out of the

slot.

Chassis Cover Removal

To remove the VIO Boards, Expansion Board or the LSI Controller from the system, the chassis cover

needs to be removed.

1. Remove the top cover by loosening the 2 thumbscrews.

a. If the screws are too tight, use a Philips head screw driver to loosen the thumbscrews.

b. If the cover is difficult to move, using both palms simultaneously push in and pull the sides

backward.

2. Remove the mid cover (over fan bar) by loosening the 2 screws on the top. Pull the tabs out away

from the system and lift the mid cover.

Board Removal

1. Loosen the thumbscrews on the board guide and the hold down brackets in the middle of the

chassis.

a. Slide and lift the brackets to remove.

2. Loosen the 2 thumbscrews on the PCI hold down bracket.

Remove bracket (right)

Thumb Screws

Remove bracket

(left)

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