Boca Systems PRO/6 Manuale utente
Installation
Guide
Product Code:
PRO16SA
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BOCA PRO16
3
Before You Begin your Installation
This installation manual contains detailed
instructions for the installation of your product.
We recommend reading and following these
instructions thoroughly first. If you require
technical assistance, Boca Research has a number
of available options as described below.
How to get Technical Assistance
The dealer that you purchased this product or your computer from is
the first place you should go for technical assistance. The dealer is
usually the most qualified source of help, and is most familiar with
your system and how this product should be installed. Many dealers
have customer service and technical support programs, with varying
levels of support offered, depending on your needs and computer
knowledge. Please contact the dealer first whenever a problem
occurs. International customers will find that contacting the place of
purchase for assistance will be much more efficient than contacting
Boca Research directly.
If your Dealer Can’t Assist you
If you can’t get assistance from your dealer, the manufacturer
provides varying levels of technical assistance as summarized below.
All phone numbers are based in the United States.
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3
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4
56
79
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1
4
56
79
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Technical
Support Fax
561-997-2163
AutomatedFax
Retrieval System
561-995-9456
Boca BBS
561-241-1601
Standard Free
Technical Support
561-241-8088
Priority Service
900-555-4900
($2 per minute)
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BOCA PRO16
The Standard Free Technical Support number is for quick answers to
specific inquiries on product features and technical questions (call
561-241-8088; M-F, 8 am to 6:30 pm EST). Direct access to technical
support representatives is provided on a limited basis. If you require
immediate attention or in-depth help with the installation of the
product, please call our 900-priority support number for service. This
number gives you immediate access to senior-level technicians. The
number is 900-555-4900. You will be charged $2.00 per minute. The
charges will appear on your next phone bill.
Damaged or Missing Items
We use many world-class quality assurance programs to ensure the
product you purchased is of the highest caliber. Sometimes, however,
a component may be missing from the box, or is damaged or corrupt
in some way. If this happens, immediately return the entire package
to your place of purchase so you may exchange it for a new one. Your
dealer should be able to provide you with an exchange far more
quickly than by contacting us directly. If for some reason you are
unable to return the product directly to its place of purchase, refer to
the “Servicing Your Product” and “Warranty” sections in this manual
for instructions.
On-Line Support!
CompuServe: GO BOCA
Internet:
email: [email protected]
World-wide on the WEB:
http://www.bocaresearch.com
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Contents
1. Introduction ................................................................................. 6
2. What is a Modem?...................................................................... 7
3. Unpacking Your PRO16SA ...................................................... 9
Modem Unit ............................................................................. 10
Power Adapter ......................................................................... 10
RS-232 Serial Cable.................................................................. 10
Telephone Line Cord .............................................................. 10
Easy Installation Guide .......................................................... 11
Fax/Data Communications Software ................................. 11
4. Before Connecting Your PRO16SA...................................... 12
5. Connecting Your PRO16SA ................................................... 14
6. Testing Your PRO16SA........................................................... 16
Testing Your PRO16SA with Windows 3.1/3.11 .............. 16
Installing/Testing Your PRO16SA with Windows 95 ..... 18
7. The Option Switches ............................................................... 19
8. Software Setup Tips ................................................................ 21
Appendices..................................................................................... 22
A: Troubleshooting ........................................................... 22
B: Leased Line Operation ................................................ 38
C: Synchronous Mode Operation .................................. 40
D: Dumb Mode Operation .............................................. 52
E: Upgrading Firmware ................................................... 58
F: Specifications ................................................................. 61
G: Regulatory Statements ................................................ 62
H: Warranty ....................................................................... 66
I: Servicing Your Boca Product ...................................... 67
J: Command Reference..................................................... 70
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BOCA PRO16
1. Introduction
Welcome to the Easy Installation Guide, a basic guide to
installing and using your modem.
• The Easy Installation Guide, explains how to easily install your
modem, with sections on unpacking, connecting, testing,
setting up and configuring your new modem.
• The guide also explains how your modem operates,
documents how to use your modem with communications
software. Refer to the Command Reference sheet for using the
AT Commands.
• A Troubleshooting section is included along with a section on
how to service your product for any problems you may have.
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2. What is a Modem
2. What is a Modem?
A modem is a device that allows computers to communicate
with each other over normal telephone lines.
You may know that computers process information in the form
of digital electronic signals. Because telephone lines are
designed to carry voice or sound, a modem is required to
convert the digital signals of the computer to sound signals.
Another modem is required to convert the sound signals back
to digital signals at the other end.
Hi Mike,
how are
you?
Hi Mike,
how are
you?
Modem
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BOCA PRO16
The word “modem” is an abbreviation of the words
“Modulator/Demodulator”. Modulation describes the process
of converting the digital signal to a sound signal; demodulation
is the reverse process.
Boca Research, Inc. is an award winning developer of
communications products and markets a range of modems that
span low-cost, general purpose modems for home and
education use, competitively priced models for small and
medium sized businesses as well as advanced, high-speed,
high-featured modems for major corporate and government
users.
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3. Unpacking Your PRO16SA
3. Unpacking Your PRO16SA
Your modem packaging will include some, or all of the
following :
• Modem Unit
• Power Adapter
• RS-232 Serial Cable
• Telephone Line Cord
• Easy Installation Guide
• Fax/Data Software
It is recommended that you save the modem packaging for
protection when transporting or storing.
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BOCA PRO16
Modem Unit
This package will contain one the following:
• An External Desktop Modem
This unit connects to your computer’s serial port.
Power Adapter
• A power adapter is supplied which plugs into a
standard 240V AC outlet
RS-232 Serial Cable
• This is the cable that connects between the external
modem and the computer.
Telephone Line Cord
• Your modem is provided with a telephone cable which
plugs into any standard telephone socket
• Either end comes with an RJ-11 connector; one end
plugs into the back of the modem and the other end
into a wall phone jack.
• If you are going to use the modem with a digital PBX,
confirm that it will output analog signals, if not it will
cause damage to your modem and void your
PRO16SA’s warranty
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