Bosch Solution 2000 Series Istruzioni operative

Problem Action

• Time is not correct • Set Date and Time on TouchOne

Touchscreen - Solution 2000/3000

Troubleshooting (End Users)

Solution

• Settings -> Alarm Settings ->

Date and Time

Problem Action

• WiFi is not connected • Connect TouchOne to WiFi

Solution

• Settings -> Touchscreen Settings

-> WiFi

Problem Situation

• The TouchOne

reboots

continuously.

• The TouchOne

is unable to

draw enough

current from

the Bosch

Alarm Panel.

Solution

• The Bosch Panel can supply a maximum of 900 mA

current to externally attached devices (TouchOne,

Keypads, etc)

• Should the TouchOne not receive enough current, it

will continue to reboot. Please contact your installer to

follow below step:

1. Install a standalone power supply for the

TouchOne Screen. (The TouchOne Screen requires

a 12V 1.5 A power supply.)

Problem

Action

• Customer wants

to manually

upgrade the

ﬁrmware

version of their

TouchOne

• Over the Air

software

update

Solution

• Set Date and Time, connect to WiFi, go to Settings ->

Touchscreen Settings -> About -> System Update to

ﬁnd if there is a ﬁrmware update.

Problem

Situation

• The TouchOne displays a

Firmware Update - Error 012

screen

• The TouchOne

is detecting

a diﬀerent

ﬁrmware version

from the required

one.

Solution

• Please wait up to 3 minutes for

the ﬁrmware update process to

complete.

• If the update fails or stalls, remove

the 4 pin connector on the back of

the device, wait 30 seconds and

plug it back in.

• The ﬁrmware upgrade screen will

load after reboot and continue the

Firmware Update.

• The TouchOne will reboot once the

upgrade has completed.

1 1 1

2 2 2

3 3 3

Problem Solution

• To pair a smart phone with your TouchOne ensure that Bluetooth

is turned ON on your mobile device, then press the [SETTINGS]

button from the home screen.

• Press the [USERS] button, then enter the requested master pin.

You should now see a list of users.

• Select the user you wish to pair the mobile device with. You will

now see a button [ADD BLUETOOTH DEVICE].

• Bluetooth pairing

Situation

• The TouchOne

is unable to

communicate with

the Bosch Alarm

Panel.

Solution

1. Ensure the TouchOne is connected

to the panel.

2. Remove the TouchOne from the

wall mount. Be careful when

pulling the TouchOne away from

the wall not to stress the attached

cable.

3. Look down the back of the

enclosure for the Red ﬂashing Alive

LED:

• Ensure the Four pin connector

is properly connected to the

back of the TouchOne Screen

• The Alive LED on the back

of the TouchOne should be

ﬂashing at a regular interval

Problem

Action

• Touchscreen

does not

rotate

(advanced

End Users)

• Need to

check the

orientation

Solution

• Check the mounting, take TouchOne oﬀ the wall and set it

to the correct orientation, then mount it back on the wall.

• If it does not help, please upgrade the ﬁrmware to the

latest version and try again.

• Set Date and Time, connect to WiFi, go to Settings ->

Touchscreen Settings -> About -> System Update to ﬁnd

if there is ﬁrmware update. If yes, please update the

TouchOne to the latest version.

Problem Situation

• The screen

is black

(advanced

End Users)

• The TouchOne

displays a

black screen

and does not

turn on

Solution

1. Remove the TouchOne from the wall mount. Be careful

when pulling the TouchOne away from the wall not to

stress the attached cable.

• Look down the back of the enclosure for the

Red solid LED

• Ensure the Four pin connector is properly

connected to the back of the TouchOne Screen

2. Plug in the Four pin connector cable and wait for TouchOne to boot up

• The Power LED on the back of the TouchOne Screen should be a solid red color.

• The alive LED on the back of the TouchOne should be ﬂashing at a regular interval

3. Once TouchOne boots up, please do a ﬁrmware update. Please follow the steps in “Over the Air

update”. (See Solution 4)

7 7

99 9

• The TouchOne displays

a Hello and Please Wait

Message. (advanced End

users)

• The TouchOne

displays Waiting

Message.

(advanced End

Users)

Problem

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