Buddy Ohm Manuale utente

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Installing

Buddy Ohm

Use this guide to help install Buddy Ohm in your building

and provision the device using the Buddy Ohm App.

Before proceeding please read our

Pre-Installation Guide.

Only trained and certied electricians are

allowed to install, replace, or service. Working

with electrical systems such as panels with

energy supply can lead to major injuries.

BUDDY PLATFORM 20181206

Need Help? www.buddy.com/support

Installing the Buddy Ohm

Buddy Ohm is the main base unit which other

devices communicate with. Buddy Ohm connects

via cellular network to Buddy Cloud.

Inside the Ohm box is the Ohm device and an antenna.

Open the top cover of the Buddy Ohm device

and Install the antenna to the Ohm.

Power on the Buddy Ohm using the power supply.

Note: Use the 5 volts power supply.

After you plug in your power supply, the cellular dongle

will ash green or blue for less than a minute. After

a minute, the light should change to solid green.

Note: If the light doesn’t become solid green, that means

there is no cellular connection and the Ohm is unable

to connect to the Internet. See troubleshooting options

below for alternative connections to the internet.

Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support

Creating a Site

Now that your Buddy Ohm is plugged in and fully

operational, use the Buddy Ohm app on your smart

phone to select your relevant customer organization.

If you don’t already have the Buddy Ohm

app installed, please reference Page 4.

Using the Buddy Ohm app on the smart phone

select your relevant customer organization.

Select the green “” sign

Select “Site” to create a new site. This site

created under the organization folder will

link your hardware to the Buddy Cloud.

Name the site. e.g.: Olympic Plaza Building

A “Site” is typically the name of the building

or the name of the customer.

Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support

Provisioning Buddy Ohm

Use the Buddy Ohm App to provision your Buddy Ohm.

After creating a “Site”, it’s now time to provision

the Buddy Ohm. This is the rst step in monitoring

electricity and other resources within the building.

Under the site folder created select the green “” sign.

Using the mobile app, select “Device”.

QR camera will launch in app.

Scan the QR code on the box or the Buddy Ohm.

Name the Buddy Ohm and select the appropriate Voltage.

Click “SAVE”.

Note: If you are seeing a low signal strength icon next to

your device, try repositioning it closer to the Buddy Ohm.

Mounting Information

Using the magnetic back cover on Buddy Ohm,

mount the Buddy Ohm on a metal surface.

Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support

Ohm Installation Guide | Installing Buddy Ohm

Installing Current

Transformers (CTs)

to Electrical Panel

Note: This step includes working with the electrical panel

rack. If required, contact a qualied electrical expert.

Locate the electrical panel.

Remember or record the panel voltage and

amperage. This information will be required

later in the Buddy Ohm app, see Page 8.

Open the panel cover using the necessary tools, if needed.

Use the required amperage CT clips and install to

the desired circuit(s) that you want to measure.

Install CT clips on circuit(s), you will name

the circuit(s) later in the mobile app.

Important: Ensure CTs have polarity (facing the proper

direction). You will receive a negative reading in your Ohm

Portal if CTs have been installed in the wrong direction.

Need Help? www.buddy.com/support

Ohm Installation Guide | Installing Buddy Ohm

Need Help? www.buddy.com/support

Troubleshooting

I am seeing (-)negative readings on my

Feed Cards in the Ohm Portal:

āāThis means a CT clip was installed improperly, ensure

CTs have polarity (facing the proper direction).

I can’t get my phone to scan the QR

codes. Camera fails in focusing:

āāTry another code on the same device/

item. We provide several QR codes or try

entering the QR barcode manually

Sense is reporting, but the Sense’s Feed Card

in the Ohm Portal often turns red:

āāMonitor the signal strength from the

“Connected devices” section of the Ohm

Portal, or from the Buddy Ohm App

āāRemove the Sense’s cover and take the antenna

(the black wire) out of the case, on a straight

vertical line. Please make sure the Buddy Ohm

is installed in a vertical position, in the highest

location possible, and free from features that

could interfere with RF communication.

āāIf the problem persists, consider relocating

the Sense closer to the Buddy Ohm

Sense stopped reporting. Portal widget solid red:

āāRemove the plastic cover from the Sense and Make

sure the green LED light next to the terminal block

blinks every 10 seconds If not, replace the batteries

After provisioning a Ohm Link, the associated Feed

Card(s) in the Ohm Portal remain(s) yellow:

āāMake sure all provisioned inputs are rmly plugged

in (both CTs 3.5mm jacks and power adapters cables)

āāMake sure the antenna is rmly installed

āāPower cycle the Ohm Link (remove all power sources,

or press the small push-button installed on the PCB)

All Feed Cards in the Ohm Portal are red:

āāMake sure the Ohm’s antenna is rmly installed

and check the Buddy Ohm’s connectivity through

“Connected Devices” in the Ohm Portal

āāIf you don not have access to the Ohm Portal you can

cycle the Buddy Ohm’s menu by pressing the front

button, and check for connectivity info like external IP

āāIf Ohm is oine, power cycle it

When provisioning a device via the Buddy Ohm App,

I get an error message when clicking on Save.

āāContact Buddy Support and provide

the QR code for the device

Contact Support

Online: www.buddy.com/support

Email: support@buddy.com

Additional Documentation

Ohm Installation Guide

Ohm Portal User Manual

Ohm Product Specications

Find additional documents and guides

online, visit www.buddy.com/support.

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