Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION 2.2 - FOR MICROSOFT... Manuale utente

Cisco TelePresence

Management Suite

Extension

for Microsoft Exchange

Version 2.2

User Guide

D14753.01

December 2010

Cisco TMSXE User Guide (2.2) Page 2 of 11

Contents

Contents..............................................................................................................................2

Introduction.........................................................................................................................3

Meeting Management..........................................................................................................4

Creating a New Meeting..........................................................................................................................4

Using Direct Resource Booking.......................................................................................................4

Using Asynchronous Booking..........................................................................................................5

Editing Meetings......................................................................................................................................5

Deleting Meetings ...................................................................................................................................5

Modifying Meetings from Cisco TMS ......................................................................................................6

Using the Resource’s Calendar Directly .................................................................................................6

Using the TANDBERG Form...............................................................................................7

Description of Form Fields......................................................................................................................7

Frequently Asked Questions regarding Outlook Booking...............................................9

Checking for updates and getting help ........................................................................... 10

Cisco TMSXE User Guide (2.2) Page 3 of 11

Introduction

Cisco TMS Extension for Microsoft Exchange (Cisco TMSXE) is an optional add-on to the Cisco

TelePresence Management Suite (Cisco TMS). This integration gives you the ability to schedule video

conferences and invite participants directly from your Microsoft Outlook client while viewing availability

information of resources regardless of where meetings are created.

Booking meetings in Outlook that include video conferencing resources is done using the same steps

as booking traditional meeting room/resource.

Cisco TMSXE User Guide (2.2) Page 4 of 11

Meeting Management

This section will provide a brief primer on how to create, modify, and delete videoconference meetings

using Outlook.

Creating a New Meeting

1. Create a new meeting invitation. A new invitation can be started via the New button in your

toolbar, from the File Menu under File > New or by double-clicking a time-slot in your

calendar. Note that if you do not see the To: line and button, you have opened an

appointment request. Switch to a meeting request by clicking the Invite Attendees button in

the toolbar.

2. Using the drop-down menus, set the Start and End time for your meeting. If your meeting will

be a recurring meeting, click the Recurrence button to set the options for the meeting.

3. Click the To: button to invite attendees. Using the Show Names from the drop-down, you can

choose from various Address Books created by the administrator to browse through.

4. Choose the people you wish to invite to the meeting by selecting their name, and clicking the

Required or Optional buttons. Optionally you can type their name into the fields directly.

5. To book a room or video system, do the same as above to select a room/system but put them

in the Resources field. You can mix and match people and rooms in a meeting request,

including multiple rooms/systems. People go into Required or Optional fields,

rooms/systems go in the Resources field. There is no need to try to book MCUs or

Gateways, as they will be handled automatically by Cisco TMS.

6. Click OK to save the participants and return to the meeting request.

7. By clicking on the Scheduling tab, you can view the free/busy information for all of the

meeting’s invitees. Ensure everyone is free during the requested time period, or adjust the

meeting’s start and end times as necessary.

8. When finished, press the Send button to save the meeting and send out the invitations.

As the booking process from here on varies slightly depending on whether Cisco TMSXE is using the

Direct Resource Booking model, it is explained separately for each model.

Using Direct Resource Booking

Outlook will pause here as it attempts to save the meeting in the calendars of the rooms/systems you

invited. If successful you will get a pop-up window

Note: It is recommended that you do NOT check the checkbox to hide this message.

This message means the rooms/systems have been successfully booked and the meeting has been

saved in your calendar. People you have invited to the meeting have been sent an invite and can

respond individually to your request.

Shortly after saving the meeting, you as the meeting organizer will get an email message from Cisco

TMSXE providing you with the details about your scheduled video meeting, including dialing

information. You can copy this information into the meeting details and send out an update to invitees

if desired. Conference settings such as bandwidth, and encryption will be set using the default

parameters defined by the Conference Settings in Cisco TMS defined by the Cisco TMS

administrator.

Cisco TMSXE User Guide (2.2) Page 5 of 11

If for some reason the meeting request is rejected by one of the rooms/systems, the pop-up message

will not appear, the meeting request will stay open, and you will get an email message from Cisco

TMSXE providing additional detail on why the meeting was rejected. Make adjustments to your

meeting as necessary and click Save to try to rebook your meeting and the same saving process will

repeat.

Using Asynchronous Booking

Shortly after saving the meeting, you should expect to get the meeting accept/reject emails from the

rooms and people you invited to the meeting. If a room/system rejects the meeting due to some

reason with the video conference, you will receive an additional email immediately afterwards from the

Cisco TMSXE integration providing more details on why the meeting was rejected.

If the meeting was accepted by the rooms/systems, you as the meeting organizer will get an email

message from Cisco TMSXE providing you with the details about your scheduled video meeting,

including dialing information. You can copy this information into the meeting details and send out an

update to invitees if desired. Conference settings such as bandwidth, and encryption will be set using

the default parameters defined by the Conference Settings in Cisco TMS defined by the Cisco TMS

administrator. See Editing Meetings for more assistance with sending updates.

Editing Meetings

Meetings that have not yet started can be easily changed directly in your Outlook client if you are the

meeting organizer–attendees can only suggest new times, not edit the entire meeting.

To edit a meeting:

1. Open the event in your calendar by double-clicking on it.

2. If the meeting is part of a recurring series, you will be asked whether you wish to edit just this

occurrence, or the entire series. Make your selection and click OK.

3. Modify the meeting as desired, including changing the time, adding/removing participants,

and so on.

4. When complete, click Send Update to save the meeting and send the changes to the

meeting participants.

Warning: Do not click Save and Close as this will only modify your calendar and will not send the

changes to the other participants, including the rooms/systems. Doing so will NOT update your video

conference booking.

Deleting Meetings

To delete a meeting:

1. Find the event in your calendar, right click on it and select Delete from the pop-up menu.

2. If the meeting is part of a recurring series, you will be asked whether you wish to edit just this

occurrence, or the entire series. Make your selection and click OK.

3. The next prompt will ask you whether or not to send a cancellation notice.

Cisco TMSXE User Guide (2.2) Page 6 of 11

Select Send cancellation and delete meeting and click OK. Sending a cancelation notice is required to

ensure the meeting will be deleted from the other participant’s calendars, including the

rooms/systems.

Modifying Meetings from Cisco TMS

Meetings booked by a user that include a Cisco TMS integrated room/system will automatically be

created in Cisco TMS, and the meeting organizer will be set as the meeting owner in Cisco TMS. The

meeting in Cisco TMS will only show rooms/systems included in the meeting and not individuals

included in the meeting.

As the meeting owner, or as a user that has permissions to modify other user’s meetings in Cisco

TMS, a user can modify bookings created in Outlook/Exchange directly in Cisco TMS. If a meeting is

modified in Cisco TMS, the meeting owner will receive an email with the updated conference

information.

The rooms/systems integrated with Exchange will have their calendars automatically updated if a

meeting is updated from Cisco TMS. However, for security protections, Cisco TMS and Cisco TMSXE

do not have access to open or modify user’s calendars. This means a meeting modified in Cisco TMS

will not automatically update the existing calendar entry in user’s calendars.

If a meeting is updated in Cisco TMS, the meeting organizer should update the calendar entry in their

calendar and send out updates to ensure their calendar and their invited participants are up to date.

This is also a convenient time to add the updated video conference information to the meeting’s

details.

Using the Resource’s Calendar Directly

Users who have been granted permissions to a resource’s calendar, such as through the security

groups defined in the Configuration Utility, or directly, have the ability to open the resource’s calendar

in their own Outlook client. Opening the calendar is often useful for getting an overview of a

resource’s activities. Creating, editing, and deleting meetings directly in the calendar is possible and

compatible with Cisco TMSXE.

Users should take care when editing or deleting calendar entries directly in a resource’s calendar

when a meeting includes a mix of people and resources. This is because in Outlook Calendaring,

changes made in the calendar directly will not update the Outlook calendars of other users who may

be part of the meeting. Any resources included in the meeting will be updated as the Cisco TMS

meeting is also updated with any changes, but user’s calendars are never touched by the Integration.

Be sure the meeting organizer can send updated information out to attendees.

Cisco TMSXE User Guide (2.2) Page 7 of 11

Using the TANDBERG Form

When using the standard Outlook Appointment forms, meetings created using Outlook will be booked

in Cisco TMS using the conferencing defaults defined by the administrator. Conference settings such

as bandwidth, encryption, and call setup type will use the default values defined in Cisco TMS. Cisco

TMS’s call routing logic will automatically handle assigning MCUs, protocols, and gateways as

required. This frees users from having to worry about technical details.

If the administrator has made it available, the TANDBERG custom form replaces the standard Outlook

Appointment form and adds a new TANDBERG tab to the meeting entry. This tab allows additional

functionality beyond the standard form including the ability to override the conference defaults and

invite external video or audio participants to the conference.

To use the form, select the TANDBERG tab in the calendar entry and make changes as desired. Any

values left as Default will use the default setting as defined in Cisco TMS by the administrator. An

existing meeting can be edited with changes on the TANDBERG tab. Be sure to use the Send

Update button when saving changes to an existing meeting.

Description of Form Fields

A brief description of each setting in the form is listed below. For further information on topics

discussed here such as bandwidth and Picture Mode, please refer to the Cisco TMS documentation.

Setting

Description

Quality

The bandwidth to use for the conference. Default will use the default

settings in Cisco TMS for ISDN, IP, and Telepresence calls, as configured

by the administrator.

Picture Mode

The video layout to use for a multipoint conference

Reservation Type

Options:

Reservation only (only the rooms are reserved)

Manual connect (conference routing is set up, but not automatically

launched)

Automatic call launch (conference is routed and launched

Cisco TMSXE User Guide (2.2) Page 8 of 11

Setting

Description

automatically)

Secure Conference

The required encryption level of the conference. Setting to Yes requires

that all participants support encryption for the conference to be booked or

connected

Display Option to

Extend Meeting

Whether Cisco TMS should prompt the Video Conference Master of the

conference to extend the meeting when the scheduled meeting is about to

end

Web Conference

Whether to request a Web Conference with the meeting. If set to Yes, the

meeting will only be booked if a web conference reservation could be

included. When set to If possible the meeting will try to include a web

conference, but will be booked even if a web conference reservation could

not be done.

Billing Code

You can supply a billing code for the conference that will be saved with the

meeting in Cisco TMS (this may be optional or required depending on

Cisco TMS settings).

Password

If using an MCU that can support conference passwords, specifying a

password here will require dial-in conference participants to enter this

password to join the conference.

Restrict ISDN

Sets 56k Restricted on ISDN calls if checked

Notes

A free text area where notes about the conference can be added and can

be seen in Cisco TMS. If the booked video systems are linked up with a

contact person who receives email messages when a system is booked,

the person will also get this message.

Add External

Use this button to add video or audio participants to the Cisco TMS booking

that are not listed in Exchange. Such as dialing out to a telephone, or video

system, or adding Dial-in ports for people to dial into your conference.

Clicking the Add External button will display a panel where you can define

the values you wish to use for the participant.

Click on the Dial-In or Dial-Out tab for the type of participant you wish to

add. Enter the values appropriate for the type of participant you are adding

and click the Add button. The participant will appear in the External

Participant list. Repeat for each participant you wish to add to the meeting.

You can also delete selected dial-in or dial-out participants by selecting

them and pressing the Delete Selection button.

Cisco TMSXE User Guide (2.2) Page 9 of 11

Frequently Asked Questions regarding Outlook

Booking

Q: Can I book a meeting using the integrated rooms and not include a video call?

A: Yes, any meeting created that only has one room/system included will automatically be booked as

a Reservation Only booking. Additionally, if multiple rooms are booked, a meeting can be forced to be

a Reservation Only booking using the TANDBERG tab and setting Reservation Type to Reservation

Only.

Q: Why do I not see any MCUs in my Outlook lists?

A: Booking of a MCU is handled automatically by Cisco TMS based on the number and type of

participants requested in the conference.

Q: Can I book a meeting that only has dial-in participants from Outlook?

A: For a meeting request in Exchange to create a Cisco TMS conference, at least one integrated

room/system must be included in the meeting. Trying to book a meeting that has external participants

defined in the TANDBERG tab, but no resource accounts included in the meeting will not create a

Cisco TMS meeting. Ensure at least one integrated room/system is included if you wish to schedule a

video or audio conference.

Q: Can I book just a web conference from Outlook?

A: For a meeting request in Exchange to create a Cisco TMS conference, at least one integrated

room/system must be included in the meeting. Trying to book a meeting that has Web Conference set

to Yes in the TANDBERG tab, but no resource accounts included in the meeting will not create a

Cisco TMS meeting. Ensure at least one integrated room/system is included if you wish to schedule a

web conference.

Q: Can I book a recording from Outlook?

A: Yes, you can book a recording device such as the Cisco TelePresence Content Server if the

system has been integrated with Exchange. The Content Server will appear like another room and

should be scheduled like any other room. If you need to customize the booking with specific recording

aliases, you should create the meeting in Cisco TMS instead of Outlook.

Q: Can I book meetings using Outlook Web Access? (OWA)

A: If your administrator and installation allow Asynchronous booking, you can create bookings

including integrated rooms/systems using OWA. Direct Resource Booking and the TANDBERG

custom form are not supported by OWA.

Cisco TMSXE User Guide (2.2) Page 10 of 11

Checking for updates and getting help

Cisco recommends registering your product at http://www.tandberg.com/video-conferencing-

services.jsp in order to receive notifications about the latest software and security updates. New

feature and maintenance releases are published regularly, and we recommend that your software is

always kept up to date.

If you experience any problems when configuring or using Cisco TMS Extension for Microsoft

Exchange, consult the documentation at http://www.tandberg.com/support/video-conferencing-

documentation.jsp for an explanation of how its individual features and settings work. You can also

check the support site at http://www.tandberg.com/support/ to make sure you are running the latest

software version.

You or your reseller can also get help from our support team by raising a case at

http://www.tandberg.com/support/. Make sure you have the following information ready:

the software build number

your contact email address or telephone number

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