What is a Smart meter?
Smart meters are energy meters for the 21st century. They can help you keep better track of
the energy you use and give you all the information you need to reduce your energy usage
and save money on your bills.
With Smart meters, you can top up from your sofa, manage your energy use better, pay your
bills more easily, and you won’t have to give us a meter reading again either.
You also get an In-Home Display (IHD), which lets you do lots of useful things like see how
much energy you have used, check your balance, and set top up alerts.
Your PAYG Smart meter guide
This guide will tell you all you need to know about how to use your Smart meter and your In-
Home Display.
The rst section takes you through the simple ways you can top up. The second section
focuses on your In-Home Display. This is the bit of kit that lets you do all the smart stu like
check you balance and set top up alerts. Finally, the third section outlines some of the useful
things to know about the actual Smart meter itself – including how to top it up manually if
anything goes wrong.
Topping up your Smart meter
The rst time you top up, you’ll need your customer account number and your supply
address. If you had credit or debt remaining on your old PAYG meter, then we will arrange to
have the balance transferred within 48 hours of your installation. It is best that you run down
any credit you have in the lead up to your installation.
With a Smart meter, you no longer have to travel to the shop to top up your meter. You can
do it all from the comfort of your own home.
There are three main ways you can top up:
• Through our PAYG app which you can download using our website
www.ecotricity.co.uk/smartpayg. Our app is also available
on the App Store or Google Play Store.
• Through the Ecotricity website smartpayg.ecotricity.co.uk
• Or call Ecotricity’s 24 hour automated payment line on 0345 812 4444
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