I-O Corporation Pro Edge Manuale utente

Thin Client User’s Guide 1

Linux Thin Client

User’s Guide

I-O Corporation, 14852 South Heritage CrestWay, Unit 1-A, Bluffdale, UT 84065 www.iocorp.com

Sales: 801-973-6767 [email protected]

Technical Support: 801-972-1446 [email protected]m

Thin Client User’s Guide 2

Information in this document is subject to change without notice and does not represent a commitment

on the part of the manufacturer. No part of this guide may be reproduced or transmitted in any form or

means and for any purpose, without the express written permission of the manufacturer.

I-O® and Pro|Edge® are registered trademarks of I-O Corporation.

Citrix and ICA are registered trademarks of Citrix Systems, Inc.

Windows and RDP are trademarks or registered trademarks of Microsoft Corporation.

VNC is distributed under the GNU General Public License.

All other trademarks and registered trademarks are property of their respective owners.

Every effort has been made to make this guide as complete and accurate as possible, but no warranty

of fitness is implied. The authors and the publisher shall have neither responsibility nor liability to any

person or entity with respect to loss or damages arising from the use of information contained in this

guide.

Document Number: WBT300-OMAN03-100

February 2012

I-O Corporation

14852 South Heritage Crest Way, Unit 1-A

Bluffdale, UT 84065

801-973-6767

801-974-5683 fax

www.iocorp.com

Table of Contents

Thin Client User’s Guide 3

Table of Contents

Introduction .................................................................................................................................. 5

About The I-O Thin Client .............................................................................................................................5

About this Guide............................................................................................................................................5

Related Information.......................................................................................................................................6

Install the Thin Client ................................................................................................................... 7

Step One: Unpack.........................................................................................................................................7

Step Two: Prepare ........................................................................................................................................7

Step Three: Connect accessories and power...............................................................................................8

Step Four: Connect to the Server .................................................................................................................9

Step Five: Start the Thin client....................................................................................................................10

Status of LEDs on the Front and Rear Panels............................................................................................10

Shutting Down the Thin client .....................................................................................................................10

Setup the Thin Client...................................................................................................................11

Step One: Configure the IP Address...........................................................................................................11

Step Two: Setup the Terminal Name..........................................................................................................13

Step Three: Set the Administrative Password ............................................................................................15

Creating Connections .................................................................................................................16

Overview of the Thin Client Settings...........................................................................................................16

Creating Connections.............................................................................................................................17

Specifying AutoStart / Default Connection.............................................................................................19

Editing a Connection..............................................................................................................................20

Deleting a Connection............................................................................................................................20

Starting a Connection.............................................................................................................................20

Closing a Connection.............................................................................................................................20

Advanced Configuration.............................................................................................................21

Altiris Deployment Solution.........................................................................................................................21

Pro|Edge Management Utility .....................................................................................................................21

Save a Configuration..............................................................................................................................22

Send a Configuration to a Thin Client....................................................................................................23

Restoring Factory Defaults ....................................................................................................................25

Altiris Agent............................................................................................................................................25

ICA Global Settings................................................................................................................................26

Pro|Edge Management Utility Upgrade Process ...................................................................................27

Image Upgrade Process ........................................................................................................................27

Obtain Firmware.....................................................................................................................................27

Upgrade using Altiris Deployment Solution............................................................................................27

Table of Contents

Thin Client User’s Guide 4

Upgrade using a USB Thumb Drive.......................................................................................................27

SUDO Upgrade Process........................................................................................................................28

Uninstalling the Pro|Edge Management Utility.......................................................................................30

Restoring Factory Defaults ....................................................................................................................30

Troubleshooting ..........................................................................................................................31

General Troubleshooting.............................................................................................................................31

Manufacturer’s Warranty & Repair Policy..................................................................................33

FCC & European Compliance.....................................................................................................37

Introduction

Thin Client User’s Guide 5

Introduction

About The I-O Thin Client

The I-O Thin Client is a robust solution available for thin client computing in the IBM, Windows, Citrix,

VMware and UNIX environments.

Equipped with a Linux operating system, the product provides seamless connectivity to Windows,

VMware and Citrix virtualization using RDP, VMware View PCOIP and Citrix’s ICA and HDX protocols.

The client can also be used as a web based client where it includes a local browser to provide instant

access to the internet.

Remote management is provided through the Pro|Edge Management Utility which allows the system

administrator to remotely access, configure and update the thin client.

Pro|Edge also supports the Altiris Deployment Solution. The thin client is shipped with the Altiris client

already installed and can be used immediately in existing Deployment Server environments. You may

need to purchase an Altiris Client License if you are not able to utilize an Altiris Client License already

installed in your Deployment Server.

The term client is used in this guide to represent the I-O Thin Client.

Consistent with our policy of continuous development, the product you received may have features in

addition to those described in this guide. Please visit us at www.iocorp.com for current information.

About this Guide

This guide is intended to assist the network administrator of your organization to setup and configure

the software of the thin client.

The following symbols are used in the guide.

Caution: This symbol highlights procedures that, if not correctly performed or adhered to, could

damage or corrupt the product or adversely affect the security and functionality of the product.

Do not proceed beyond such points until the required conditions are fully understood and

achieved.

Note: This symbol denotes useful additional information that is relevant to the procedure or

feature being described.

Tip: This symbol denotes a hint, shortcut or alternate method to aid or supplement the

procedure being described.

The guide contains screenshots of relevant dialog boxes and windows for your reference. The sizes of

screenshots are not representative of the actual sizes of the dialog boxes and windows on your screen.



Introduction

Thin Client User’s Guide 6

Related Information

Besides this guide, the following other documents contain information relevant to the thin client. These

documents are available in PDF format on the CD that was provided with the product. . They may also

be accessed from the Configuration Utility’s Help menu.

Pro|Edge Management Utility

This document is available from the Help menu when the Configuration Utility is running.

ICA Client Administrator’s Guide

This document provides the administrator with detailed information about configuring the ICA client.

Other guides that may be helpful in the use of the thin client include the following:

Altiris Deployment Solution User’s Guide found at www.altiris.com/documentation.

This guide provides in depth instructions on how to use Deployment Solution.

Microsoft Windows Documents found on Microsoft’s Web site.

This user’s guide is a supplement to the standard Microsoft Windows documents supplied by

Microsoft Corporation. This guide highlights the differences, enhancements, and additional features

provided with this thin client.

Other resources that may be needed to fully utilize the features and capabilities of the thin client include:

Network Administrator

This individual’s assistance will be helpful for IP address assignment, general network issues, etc.

Altiris System Administrator

This individual’s assistance will be helpful in utilizing the capabilities of Deployment Server for

remote management, firmware upgrades, patch management, etc.

Microsoft Certified System Engineer

This individual’s assistance will be helpful for creating, configuring and utilizing Microsoft’s Terminal

Server capabilities.

Citrix Certified Administrator

This individual’s assistance will be required for creating, configuring and utilizing Citrix server

connections.

VMware Certified Professional

This individual’s assistance will be required for creating, configuring and utilizing VMware’s

virtualization environments.

Install the Thin Client

Thin Client User’s Guide 7

Install the Thin Client

This chapter describes the procedure to install the product hardware.

Step One: Unpack

The carton in which the product was shipped to you contains the following:

Getting Started Guide

An I-O Thin client

Stand

External Power Supply

Mouse

CD containing the Pro|Edge Management Utility and User’s Guides

Optionally, a 104 or 122-Key keyboard

When you open the carton, if you find any discrepancy between the contents of the carton and the

above list, contact the dealer or reseller from whom you purchased the product immediately.

NOTE: PLEASE RETAIN THE ORIGINAL CARTON AND PACKING MATERIAL. THEY WOULD BE REQUIRED TO

AVOID DAMAGE DURING TRANSIT.

Step Two: Prepare

1. The site where you want to install the product must have the following

Two 100~120V AC, 2A, 50Hz, 3-pin power outlets (one each for the thin client and the display

unit).

NOTE: ENSURE THAT THE POWER OUTLET IS PROPERLY REGULATED AND GROUNDED. A FLOATING

GROUND /CHASSIS COULD CAUSE AN ELECTRIC SHOCK.

Well ventilated, clean, dry and dust free atmosphere

Specified environmental conditions

Table or desk of suitable size.

2. Place the thin client logic unit standing upright so that airflow will not be blocked to the top and

bottom cooling vents. Placing the thin client on its side could lead to an overheating condition and

damage the internal components.

3. Ensure a minimum space of 2 inches (5 cm) on all sides of the unit for efficient convection cooling.

CAUTION:BE CERTAIN THE VENTS ON THE TOP AND BOTTOM OF THE UNIT ARE NOT BLOCKED!

OTHERWISE,THE UNIT COULD OVERHEAT AND DAMAGE THE INTERNAL COMPONENTS.



Install the Thin Client

Thin Client User’s Guide 8

Step Three: Connect accessories and power

The connectors for devices supported by the product are located as shown in the following diagrams:

See the following page for details about the connectors and cables and the order for connecting them.

CAUTION: BEFORE CONNECTING ANY CABLE,ENSURE THAT THE EXTERNAL POWER SUPPLY IS NOT

CONNECTED TO THE WALL OUTLET.THE POWER MUST BE CONNECTED ONLY AFTER ALL OTHER

CONNECTIONS ARE MADE.

Install the Thin Client

Thin Client User’s Guide 9

1. Place the thin client logic unit standing upright so that airflow will not be blocked to

the top and bottom cooling vents. Otherwise, the unit could overheat and damage

the internal components. (An Optional VESA mount is also available to attach the

thin client to the back of a LCD monitor.)

2. Connect the keyboard to a USB port.

3. Connect the mouse to a USB port.

4. Connect the display.

5. Connect the Ethernet cable.

6. Connect the printer (optional). USB to Serial or Parallel adapters may be ordered

from I-O if your printer does not have an USB connection.

7. Connect the power connector to the thin client and insert the power supply into the

wall outlet.

CAUTION: ENSURE THAT THE SCREWS PROVIDED WITH D-TYPE CONNECTORS (LPT1, COM1 AND

VIDEO PORTS)ARE FASTENED.

Step Four: Connect to the Server

Connect a 10/100/1000BaseT cable from the network outlet of the thin client to an Ethernet wall switch.

NOTE: BEFORE CONNECTING ANY CABLE,ENSURE THAT EXTERNAL POWER SUPPLY IS DISCONNECTED

AND THAT NO POWER IS BEING SUPPLIED TO THE THIN CLIENT.



ICA Server

Ethernet

HUB

10/100Base-T

Host 2 Workstation

Host 1

Thin Client

Install the Thin Client

Thin Client User’s Guide 10

Step Five: Start the Thin client

To start the thin client, connect the external power supply to the wall outlet and press the On/Off switch

located on the front panel. Refer to the Setup the Thin Client section for instructions to setup the thin

client software.

NOTE:WHEN THERE IS A POWER INTERRUPTION TO THE EXTERNAL POWER SUPPLY,YOU MUST PRESS

THE ON/OFF SWITCH ON THE FRONT PANEL TO START THE UNIT. THE THIN CLIENT WILL NOT

AUTOMATICALLY RESTART WHEN THE SUPPLY OF POWER RESUMES.

Status of LEDs on the Front and Rear Panels

The thin clients have one LED on the front panel and two on the back panel.

On the front panel surrounding the power switch the LED glows when the thin client is powered up.

On the back panel next the Ethernet connector the yellow LED indicates Ethernet link and the green

indicates activity.

NOTE:THE THIN CLIENT,LIKE THE CURRENT PCS,ALWAYS HAS POWER APPLIED TO THE

MOTHERBOARD AS LONG AS THE POWER TRANSFORMER IS CONNECTED.IN THE STAND BY CONDITION

THE POWER LED ON THE FRONT IS OFF AND THE ETHERNET LEDWILL BE ON.

Shutting Down the Thin client

There are two methods for shutting down the thin client.

The fastest method is to click the Shutdown option in the Desktop Settings Menu.

Press and hold the On/Off switch on the front panel for about 5 seconds.

The Power LED will stop glowing.

NOTE: EVEN IF THE THIN CLIENT IS SWITCHED OFF (USING THE POWER SWITCH ON THE FRONT PANEL), A

STANDBY SUPPLY OF POWER IS BEING PROVIDED TO THE MOTHERBOARD. TO COMPLETELY SWITCH OFF

POWER SUPPLY TO THE UNIT,THE EXTERNAL POWER SUPPLY HAS TO BE DISCONNECTED.

CAUTION:BE CERTAIN TO EXIT ALL ACTIVE CONNECTIONS PRIOR TO SHUTTING DOWN THE THIN CLIENT.



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