IBM AS/400e Manuale utente

IBM Electronic Service Agent

for iSeries and AS/400e

Simplified Activation

User Guide – Release V5R1

(PTF SF67624 installed)

Document Version 6.0

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 2 of 19

Table of Contents

Preface............................................................................................................. 3

Overview......................................................................................................... 3

Who should read this guide?........................................................................... 3

Chapter 1. Introduction to Electronic Service Agent and Migration

Information ..................................................................................................... 4

Chapter 2. How do I Install and Setup Electronic Service Agent using the

Simplified Activation?.................................................................................... 6

Chapter 3. New Menus.................................................................................. 9

Chapter 4. Questions and Answers ............................................................. 10

Chapter 5. Simplified Activation in Batch.................................................. 13

Appendix A. Activation Steps ......................................................................14

Appendix B. Sample CL Program for Batch Activation.............................. 16

Appendix C. Modem and Resource Information......................................... 19

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 3 of 19

Preface

This guide provides an overview, installation and configuration instructions, and user

information for the Electronic Service Agent Simplified Activation with PTF SF67624

installed.

Overview

This PTF provides simplified activation steps for both Service Agent Hardware

Problem Reporting and System Inventory Collection and Transmission, designed

for a single iSeries or AS/400e system or partition. The simplified activation will be

an entirely “green screen” user interface.

If you choose to collect and send Service Agent Inventory information by groups of

systems and/or partitions, a Management Central configuration is necessary.

For information about Service Agent using Management Central, see

http://publib.boulder.ibm.com/isrvagt/sdsadoc.html

These activation steps are for customers who do not have an attached PC running iSeries

Navigator as their iSeries or AS/400e console or would prefer not to go through a longer

and complex install and activation using iSeries Navigator. Activation of Electronic

Service Agent in a batch environment is also now available using new CL commands.

See Chapter 6 for further information.

Electronic Service Agent and its simplified activation are supported on all iSeries and

AS/400e machine types and models running the OS/400 operating system Release V5R1.

If you have other iSeries systems and partitions in your network running other

releases of OS/400, Electronic Service Agent is available for install on all releases of

OS/400. For information about Electronic Service Agent for all OS/400 releases, see

http://publib.boulder.ibm.com/isrvagt/sdsadoc.html

Who should read this guide?

This guide is intended for use by iSeries and AS/400e system administrators and/or

System Service Representatives (SSRs) who are familiar with, or have a working

knowledge of an iSeries and/or AS/400e system.

A basic understanding of an iSeries and/or AS/400e system is beneficial to assist you

with the information provided in this guide as it pertains to Release 5.1 of IBM Electronic

Service Agent for iSeries and AS/400e.

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 4 of 19

Chapter 1. Introduction to Electronic Service Agent

and Migration Information

Introduction to Electronic Service Agent

Electronic Service Agent (product ID 5798-RZG) is a Licensed Program Offering (LPO)

that operates on an IBM iSeries or AS/400e, with operating system OS/400 at V5R1.

Electronic Service Agent provides two functions:

!Hardware problem reporting predicts and prevents hardware errors by early

detection of potential problems, downloads fixes, and automatically calls IBM

Service when necessary.

!System inventory collection and transmission collects and electronically sends

system information to IBM to be used for input for problem analysis and problem

prevention functions, and to assist IBM in providing improved service.

The inventory information your system sends will assist IBM representatives to be more

proactive, by knowing your system and your system needs for hardware and software.

Time will be saved because IBM will already have your system information to use for

customized strategies for your environment, further developing your relationship with

IBM.

An Electronic Service Agent Information web interface is available to view your

inventory information from your system(s) and/or partition(s) after inventory has been

collected and sent to IBM.

For more information and to register, see:

http://www.ibm.com/support/electronic/itssysprof

Migration Information

For customers migrating from other OS/400 releases, Simplified Activation will activate

all processes and create any necessary objects and configurations.

Service Agent attempts to migrate your existing Service Agent settings from release to

release.

The International License Agreement must be accepted any time Service Agent is

activated.

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 5 of 19

Helpful Information Checklist

Activation will be easier knowing the following information before the Service Agent

Simplified Activation is started.

Can the modem and resource be used for Simplified Activation?

The modem and resource must be Point-to-Point.

Reference Appendix C. Modem and Resource Information on page 19

for supported modem and resource specifications.

Modem Type

Modem Resource

Dialing prefix, if applicable

IMPORTANT NOTE: If Electronic Service Agent is already configured using iSeries

Navigator, there is no need to configure Service Agent Inventory functions using

Simplified Activation.

If you want to determine if Service Agent Inventory functions have already been

configured using iSeries Navigator, follow these steps:

1. Start iSeries Navigator, expand Management Central. If necessary, sign on.

2. Expand Extreme Support and select Agents.

3. Right click on Electronic Service Agent object and select History.

4. If there are entries in the history file, then Service Agent Inventory functions have been

activated.

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 6 of 19

Chapter 2.How do I Install and Setup Electronic

Service Agent using the Simplified Activation?

Depending on your existing Service Agent and OS/400 system setup, you may see a few

panels or no panels during your Simplified Activation. Reference Appendix A,

“Activation Steps” on page 14 to determine the panels you may see.

If no panels are displayed, it is because a Universal Connection configuration already

exists, Service Agent Hardware Problem Reporting is active, and System Manager for

iSeries is not installed.

1. Using a 5250 emulator, sign on to the system.

2. Sign on with a user profile (other than QSECOFR) with *SECOFR authority

with *ALLOBJ, *SECADM and *IOSYSCFG special authorities.

3. Enter this OS/400 command and verify 5722JC1 and 5722JV1 are installed:

DSPSFWRSC

V5R1 AS/400 Toolbox for Java (5722-JC1) and V5R1 IBM Developer Kit for

Java (5722-JV1) (Base with at least one of Options 3, 4 or 5) must be installed on

your iSeries or AS/400e. These are preloaded licensed products. If you upgraded

your system to V5R1, these products can be found on one of the CDs that came

with your software upgrade package.

4. Enter this OS/400 command: DSPSYSVAL QRETSVRSEC

Confirm this system value is set to 1. Change the value to 1if needed.

5. Enter this OS/400 command: DSPNETA

Check the value for Modem country or region ID, the last parameter of the

Network Attributes. If the parameter is incorrect, use the command CHGNETA

then F4 to change the value.

6. Enter this OS/400 command:

CHGPF FILE(QUSRSYS/QAYIVRIG) WAITFILE(*CLS)

7. If the primary language of the iSeries or AS/400e is 2962 (Japanese Katakana),

enter this OS/400 command: CHGJOB CCSID(5035)

8. Install the Electronic Service Agent product on your iSeries or AS/400e system.

"If Electronic Service Agent was obtained as a preloaded product or is already

installed or activated, continue with step 9.

"If Electronic Service Agent was obtained on a CD, insert the CD into the CD-

ROM device on your iSeries or AS/400e.

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 7 of 19

Type RSTLICPGM LICPGM(5798RZG) DEV(XXXXX) on an iSeries or

AS/400e command line (where XXXXX is the name of the iSeries CD-ROM

device) and press Enter.

9. Install the simplified activation requisite PTFs for V5R1 using one of the following

methods:

"Using ECS, order PTF SF67624 and install with its requisites.

"Order and install the Simplified Activation PTF CD-ROM (SK3T-8934-00).

Use this command to install the PTFs from the CD-ROM.

INSPTF LICPGM(*ALL) DEV(XXXXX) INSTYP(*IMMDLY)

(where XXXXX is the name of the AS/400 CD-ROM device).

10. End and restart the Management Central server by entering the following two

commands. Note: Users of Management Central will temporarily lose their

connection while the Management Central server is ended. This step is not necessary

if the Simplified Activation PTFs were applied delayed instead of immediate.

•ENDTCPSVR *MGTC

•STRTCPSVR *MGTC

11. Type GO SERVICE on an iSeries or AS/400e command line.

"If the Electronic Service Agent Activation Menu is displayed, select option

1 to “Activate Service Agent.” Press Enter.

"If the Electronic Service Agent Main Menu is displayed, select option 3 for

Inventory Collection Menu.” Press Enter.

12. If the International License Agreement for Services Programs panel is displayed,

read it and press F6 to accept the agreement and to proceed.

13. If the Add Contact Information (ADDCNTINF) panel is displayed, add or update

the contact information for this system. Press Enter.

14. If the Create Service Configuration (CRTSRVCFG) panel is displayed, notice that

*SELECT is the value for several parameters. Press Enter. An additional panel will

be displayed for each parameter for which *SELECT was specified. Make a selection

and press Enter on each of the additional panels.

15. If the Enter Activation Password panel is displayed, you can proceed by pressing

F3. You DO NOT need an activation password to report problems on a standalone

system or standalone partition using this simplified activation.

In order to report problems for remote systems or remote partitions through a host

system or a host partition, an activation password is required for the host system or

host partition.

To obtain the activation password:

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 8 of 19

•Primary: Contact IBM hardware service.

•Secondary: Contact the iSeries Support Center.

16. Either the Electronic Service Agent Main Menu or the Inventory Collection Main

menu will be displayed.

Your Simplified Activation of

Electronic Service Agent is complete!

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 9 of 19

Chapter 3. New Menus

The initial menu that is displayed is dependent upon the activation of Hardware Problem

Reporting.

If Hardware Problem Reporting has not been activated, the Electronic Service Agent

Activation Menu will display. See Figure 1.

ELECTRONIC SERVICE AGENT ACTIVATION MENU

1. ACTIVATE SERVICE AGENT

4. ACCEPT SERVICE AGENT LICENSE AGREEMENT

11. CHANGE SERVICE AGENT JOB LOGGING

19. DISPLAY AUDIT LOG

F1=Help F3=Exit F12=Cancel

1. Electronic Service Agent Activation Menu

If Hardware problem reporting has been activated, you should see the following menu

(Figure 2) after entering GO SERVICE. Take option 3 for the Service Agent Inventory

Collection Main Menu. See Figure 2.

SERVICE AGENT INVENTORY COLLECTION MAIN MENU

SELECT ONE OF THE FOLLOWING:

1. CHANGE INVENTORY COLLECTION

2. DISPLAY INVENTORY COLLECTION

3. RUN INVENTORY COLLECTION

4. CHANGE SEND OPTION

5. CONFIGURE SERVICE CONNECTION

6. VERIFY SERVICE CONNECTION

9. SERVICE AGENT MAIN MENU

11. DISPLAY SERVICE REGISTRATION INFORMATION

F1=Help F3=Exit F12=Cancel

2. Service Agent Inventory Collection Main Menu

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Page 10 of 19

Chapter 4. Questions and Answers

For more information on Electronic Service Agent and System Manager/400, reference

the FAQ document from the Electronic Service Agent Web site at:

http://publib.boulder.ibm.com/as400_sd/sdsadoc.html

Q1: How do I know if my simplified activation was complete?

A1: To verify activation, use these commands:

Type GO SERVICE. Choose Work with Service Agent Subsystem to show the active

status of the QSVCDRCTR subsystem.

WRKJOBSCDE will show the QSDSACOL job schedule entry that initiates the

collection and transmission of Service Agent inventory information.

Q2: Does a communications configuration need to be setup before

starting the Simplified Activation?

A2: No. If needed, Simplified Activation will create point-to-point connection

configuration(s) for ECS and Service Agent during the activation.

Q3: What if an error occurs when my system attempts to send inventory

or hardware failure information to IBM?

A3: Service Agent is dependent on many functions of OS/400 to be in working order.

Management Central, Connection profiles using TCP/IP, Electronic Customer Support,

and the Problem log are a few OS/400 functions that Service Agent uses. Normal system

problem determination is recommended for any error received.

Q4: How do I know that information was sent to IBM using the

simplified activation?

A4: To verify that data was sent to IBM, do this:

Type GO SERVICE. Choose Inventory Collection Menu. Choose Display Inventory

Collection.

Q5: How can I change the scheduled time of the Service Collection job?

A5: To change the scheduled time, do this:

Type GO SERVICE. Choose Inventory Collection Menu. Choose Change Inventory

Collection.

Q6: How can I change the connection profiles created during the

simplified activation?

Altri manuali per AS/400e

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali IBM Scheda di rete

IBM

IBM NetXen 10Gb2-Port Ethernet Expansion Card Manuale utente

IBM

IBM EM78M611E Manuale utente

IBM

IBM Safenet/400 Manuale utente

IBM

IBM 11a Manuale utente

IBM

IBM Broadcom 10 Gb Gen 2 2-port Manuale utente

IBM

IBM Ethernet Expansion Card Manuale utente

IBM

IBM PCMCIA Card Manuale utente

IBM

IBM EM78P809N Manuale utente

IBM

IBM EM78P312N Manuale utente

IBM

IBM Network Management Card Manuale utente

IBM

IBM CFFh Manuale utente

IBM

IBM LPCI-COM-8SM Manuale utente

IBM

IBM System Storage DS3300 Manuale utente

IBM

IBM 3708 Istruzioni per l'uso e l'installazione

IBM

IBM 84H5162 Manuale utente

IBM

IBM 10GBE Manuale utente

IBM

IBM Ultra320 Guida

IBM

IBM Turbo 16/4 Token-Ring PC Card 2 Manuale utente

IBM

IBM EM78P221/2N Manuale utente

IBM

IBM CFFh Manuale utente

IBM

IBM Ethernet Expansion Card Manuale utente

IBM

IBM 4.6.x Manuale utente

IBM

IBM Redbooks Emulex VFA5 Manuale utente

IBM

IBM IBM 802.11a/b/g Wireless CardBus Adapter Manuale utente

Manuali Scheda di rete popolari di altre marche

FirstComm

FirstComm OBiWiFi5G Manuale utente

Sun Microsystems

Sun Microsystems Interface Adapter Manuale utente

TRENDnet

TRENDnet TU2-ETG Manuale utente

YASKAWA

YASKAWA SI-EN3 Manuale utente

Paradyne

Paradyne BitStorm 2600 IP DSLAM Manuale utente

Belkin

Belkin F5D7050 Manuale utente

3Com

3Com EtherLink 3C509B Manuale utente

TRENDnet

TRENDnet TEG-PCITX Manuale utente

Cisco

Cisco MC16E Manuale utente

Delta Electronics

Delta Electronics Braking Modules VFDB Series Manuale utente

TwinMOS

TwinMOS Booming Manuale utente

Dialogic

Dialogic Media Board DM/V1200BTEPEQ Manuale utente

Buffalo

Buffalo AirStation WLI-PCM-L11GP Manuale utente

National Instruments

National Instruments NI 9234 Manuale utente

Hama

Hama 49276 Manuale utente

Linksys

Linksys WCF54G - Wireless-G Compact Flash Card Manuale operativo

Compaq

Compaq Wireless LAN 100 Manuale utente

Bose

Bose PowerMatch Dante Manuale utente