Juniper CARE PLUS Manuale utente

DATASHEET

Service Description

Juniper Networks® Juniper Care Plus has a menu of consulting services that can be tailored

to meet your specific networking needs. These services maximize the effectiveness of your

relationship with Juniper Networks, while optimizing your budget by allowing you to select

from a series of offerings when your business requires them. These consulting services can

be purchased with “consulting credits” that are accrued based on your installed base of

Juniper products. Within the Juniper Care Plus Consulting Services, you can purchase any

of the following service offerings:

• Configuration Analysis and Change Review Service

• Design Change Review Service

• Feature Rollout and Change Review Service

• Network Change Plan Review Service

• Implementation Support Service

• Product Issue Impact Review Service

• Software Upgrade Recommendation and Review Service

• Product Health Check Service

Service Eligibility and Ordering

Each Juniper Care Plus Consulting Service will be delivered as defined in the Service

Description Document (www.juniper.net/support/guidelines.html). Each is available

only to Juniper Care Plus customers (you must have an active Juniper Care Plus service

contract to be eligible for our Juniper Care Plus Consulting Services).

Consulting Services may be purchased directly through Juniper Networks or an authorized

Juniper Partner. Each service may be purchased using consulting credits or with a

purchase order.

Product Overview

Today’s organizations are under

constant pressure to meet dynamic

market demands while increasing

their return on investment. IT

departments need to align and deliver

on the organization’s objectives with

limited budget and resources. Your IT

infrastructure is the backbone of your

success, therefore a high-performance

network is required to meet your long-

term innovation and business goals.

Juniper Care Plus Consulting Services

provide the insight into your network

required to maintain business agility.

Our services are aimed at avoiding

incidents and assuring your network

is always at optimum readiness, able

to evolve smoothly and eectively

in response to the demands of your

business.

JUNIPER CARE PLUS

CONSULTING SERVICES

Conﬁguration Analysis and Change Review Service

Juniper Networks Configuration Analysis and Change Review

Service provides a consultative review and analysis that optimizes

your network configuration by leveraging Juniper’s detailed

understanding of your network along with expertise regarding

Juniper products. Juniper engineers will discuss your requirements

in detail and apply best practices and Juniper methodology to

analyze the configuration and features with a focus on scalability,

resilience, and efficiency.

Service Deliverables

• Product configuration review and analysis

• Meeting to discuss, understand, and validate the overall goals

and requirements of your network

• Review of your network device configurations, which may

include hardware configurations, software configurations,

and dependencies with respect to new features, configuration

scaling, device policies, interface configuration, management

setup for the system, and your configuration methodology

• Analysis of current configurations based on suggested Juniper

Networks product configuration best practices; areas of focus

may include configuration practices currently employed,

hardware redundancy, resiliency and error logging configuration,

scalability of the current configuration, dependencies with

respect to new features, and your configuration templates

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables” section.

The scope of this service is limited to two configuration templates

and to the Juniper Networks products and services purchased.

Conﬁguration Analysis and Change Review Service deliverables

are based on the network proﬁle information provided by you or

collected through Juniper Networks Junos® Space Service Now

and Service Insight. The scope of this oering may be limited if

the required information and documentation are not provided. For

additional details, please refer to the Service Description Document.

Note: Recommendations provided in the Configuration Analysis

and Change Review Service report are based on Juniper Networks

best practices and do not include product issue (defects) analysis

of the network.

Design Change Review Service

Juniper Networks Design Change Review Service provides

consultative review and recommendations for improving and

optimizing certain aspects of the existing detailed design plan

for your network. Leveraging Juniper engineering’s experience

and knowledge of your network architecture, this service offering

enables you to get validation from Juniper experts before making

critical network changes.

Service Deliverables

Network design review and analysis:

• Review of your design requirements and goals, including review

of your high-level design document, which typically includes

business requirements for the network scaling, capacity, or

resource constraints, network reliability and high availability

requirements

• Review of your detailed design document, which typically

includes a detailed diagram and network inventory

• Analysis of the new design to ensure that it meets the design

requirements, will scale with the network, and is optimized for

performance and risk reduction

Network design recommendations:

• Juniper provided written feedback referencing your design

document with input and recommendations

• A follow on meeting to review the recommendations and come

to final agreement on the design

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables”

section. The scope of the service is limited to four representative

configuration templates.

Design Change Review Service deliverables are based on the

network design information that you provide. The scope of this

offering may vary and be restricted if required information and

documentation is not complete. For additional details, please refer

to the Service Description Document.

Feature Rollout and Change Review Service

Juniper Networks Feature Rollout and Change Review Service

provides consultative review and recommendations for planned

feature introductions to help you determine the optimal rollout plan.

Juniper engineers will work with you to understand your priorities,

requirements, and goals. By applying and understanding your

network topology, product configurations, feature requirements,

and strategy, the Juniper engineer will provide detailed analysis

and recommendations that proactively identify risks to help

minimize potential service disruption when the implementation

plan is being carried out.

Service Deliverables

Network feature rollout plan review and analysis:

• Review of your service priorities, requirements and goals,

existing network architecture and topology, feature

selection and configuration, and the overall strategy of the

implementation plan.

• Analysis of the impact of the new feature on the existing

infrastructure, including analysis of the new feature design,

configuration, scalability, and interoperability with other vendor

equipment.

• Information about software defects found in the field that

match your current release is assessed with the new feature

requirement and your network profile.

• In-depth analysis of the identified software defects and

potential level of exposure on the network is conducted based

on your specific business and networking requirements.

• An assessment on the probability that you may encounter

problems on the network during rollout is also provided.

Recommendations for feature rollout plan:

• Written report with recommendations on how to optimize the

rollout of the new feature

• Meeting to review the recommendations with you for final

agreement on the rollout plan

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables” section.

The scope of this service is limited to new feature rollout for

one software release and to the Juniper Networks products and

services that have been purchased. This service is dependent

upon the current network software’s capability to support the

new feature. Any new feature rollout plan review that requires

a new software version is out of scope, and requires a Juniper

Networks Software Upgrade Recommendation and Review

Service to provide recommendations for upgrading software to the

appropriate version.

Feature Rollout and Change Review Service deliverables are

based on the network profile information provided by you or

collected through Service Now and Service Insight. The scope of

this offering may vary and be restricted if the complete required

information and documentation is not provided. For additional

details, please refer to the Service Description Document.

Network Change Plan Review Service

Juniper Networks Network Change Plan Review Service reviews

your network change plans and provides recommendations for

optimizing the process based on known best practices. Network

change plans may include a software upgrade implementation

plan, a new feature implementation plan, and network migration for

Juniper Networks products with which you may need assistance.

Service Deliverables

Network change plan review and assistance:

• Detailed review of your methods and procedures for network

hardware and software configuration changes

• Review of your acceptance test plan and contingency roll back

plan, if applicable

• Assistance in the preparation of implementation plan

procedures

Optimization recommendations:

• Proactively identify implementation issues and provide

recommendations for changes to your test plan associated with

the network changes

• Provide recommendations on optimizing the migration methods

and procedures wherever there is an opportunity to minimize

implementation time and service disruption

• Advise you about any relevant leading practices for the

network change and deliver a written report on Juniper’s

recommendations

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables” section.

The scope of this service is limited to one major network change

plan and associated minor changes. A major change includes

events such as activation and installation of a new device,

insertion of a new line card and activation of new service, a routing

policy change, activation of a new software feature, migration of

service traffic and reconfiguration due to a design change, end

of life (EOL), end of engineering (EOE), end of support (EOS),

an operation process change, and a hardware upgrade. A minor

change includes events such as an IP address change, a security

policy change, and deactivation or activation of an interface.

This service scope is limited to Juniper Networks products only

and does not include network migrations from a third-party

product to a Juniper Networks product.

For additional details, please refer to the Service Description

Document.

Implementation Support Service

Juniper Networks Implementation Support Service provides

remote engineering assistance on critical network changes such

as migrations, software upgrades, and feature rollouts. The Juniper

engineer will have sufficient information about the network

change implementation via knowledge transfer with your team

and will be able to assist you by analyzing events experienced

during the change and by providing recommendations.

Service Deliverables

Network change implementation support:

• Provision of a designated Juniper engineer to address any

questions, concerns, or issues raised by you during network

change implementation

• Remote diagnostics for unforeseen issues that may occur during

implementation, if escalated by you

• Recommended solution to the identified issues and ongoing

support for the proposed solution

• Transition of any outstanding issues to the designated service

manager for follow-up, and escalation to engineering and

Juniper Networks technical support teams following the change

control maintenance window

Post network change review:

• Setup and coordination of a post network change review

with your team to discuss the events and compare them with

your original, agreed-upon goals. The review highlights any

additional required changes and recommends appropriate

implementation support sessions.

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables”

section. Any onsite presence requested by the customer will be

at an additional cost. The scope of this service is limited to one

maintenance window (maximum of up to five hours) during any

24-hour period. The service is limited to the Juniper Networks

products and services purchased by the customer.

For additional details, please refer to the Service Description

Document.

Product Issue Impact Review Service

Juniper Networks Product Issue Impact Review Service provides a

detailed analysis of hardware and software defects found in the

field that match your network profile to help you determine the

potential impact and risk for your network.

Service Deliverables

• Analysis of the defects identified in the Product Issue Impact

Report that matches your deployed network profile and the

potential level of exposure to the network1 based on your

specific business and networking requirements

• Assessment of the probability that you may encounter the

reported defects on your network

• Proactive recommendations on the course of action you should

take regarding the reported defects to avoid potential problems

Juniper will also provide a consolidated report on product issues

and impact analysis.

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables” section.

The scope of this service is limited to provide review and analysis

on a customized Product Issue Report (for Product Issue Report

scope limitations, please see details on page 11 note item 3

generated as part of the Juniper Care Plus contract.

Product Issue Impact Review Service deliverables are based on the

network profile provided by you or collected through Service Now

and Service Insight. The scope of this offering may vary and be

restricted if the complete required information and documentation

is not provided. For additional details, please refer to the Service

Description Document.

Soware Upgrade Recommendation and Review Service

Juniper Networks Software Upgrade Recommendation and Review

Service provides an expert review of your software requirements,

assessment of software upgrade risk, analysis of potential impact

on your network, and recommendations on a target software

release that can best meet your requirements.

Service Deliverables

Soware upgrade requirements assessment:

• Review of current conditions, problem history, and feature

requirements for your network infrastructure to provide a target

software release assessment. This assessment may include

existing hardware and software inventory, existing feature

use and future feature requirements, performance and high

availability requirements, previous cases and problems reported,

and latest network infrastructure design or services changes.

Soware release analysis:

• Review of target software release with information about any

additional software features included in the target release

such as operating features, redundancy features, configuration

features, other features, and any default behavior and syntax

changes in the target release.

• Provide information about software bugs found in the field

that match the target release and your network profile. This

information includes a description of the problem, impact, known

trigger for the problem, and a proposed solution or any known

workarounds that may alleviate or help to prevent the problem.

• In-depth analysis of the identified software bugs in the target

release and of the potential level of exposure on the network

based on your specific business and networking requirements.

• Assessment of the probability that you may encounter the

reported bugs on your network and recommendations regarding

the course of action to avoid potential problems.

Soware upgrade recommendations:

• Consolidated report containing the software upgrade

requirements assessment, target software analysis, and any

recommended changes and improvements.

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables”

section. The scope of the service is limited to one software target

release and to the Juniper Networks products and services that

you have purchased.

Soware Upgrade Recommendation and Review Service

deliverables are based on the network proﬁle information provided

by you or collected through Service Now and Service Insight. The

scope of this oering can vary and be restricted if the complete

required information and documentation is not provided. For

additional details, please refer to the Service Description Document.

Product Health Check Service

Juniper Networks Product Health Check Service uses sampling

data from targeted Juniper devices on your network to check key

indicators of device health and utilization. This helps determine

if products are maintaining performance expectations based

on Juniper recommended best practices. The service focuses

on identifying potential malfunctioning hardware components,

dormant problems, any abnormalities in the trend data for

potential improvement, and any other performance related

issues. Juniper engineers will analyze your data and provide

recommended actions to help identify potential risks and issues

with your Juniper products before they impact your network, and

to proactively improve network performance.

Service Deliverables

Data device collection and analysis:

Juniper engineers will provide your IT staff with the required

software collection tool, and will work with them to collect

sample network data and analyze the findings to determine areas

of improvement. The collected key device health indicators will

be analyzed to identify potential problem areas. Examples of the

collected data include CPU and memory utilization, task memory,

chassis and system alarms, packet forward engine traffic, session

counts, ASIC/FPGA (field-programmable gate array) status and

errors, and zone/screening counters. Provide information on

critical issues that are found along with recommended available

workaround solutions, and assist Juniper Networks Technical

Assistance Center (JTAC) on issue resolution.

Optimization recommendation:

Juniper will recommend solutions based on recognized best

practices to resolve the identified problem areas and optimize

your network’s health and utilization. Performance trends will be

identified along with recommendations on the respective areas

for improvement. A written report will be submitted and Juniper

engineers will review the findings with you in a conference call.

Service Speciﬁcations

The service contract includes access to deliverables that are

delivered remotely as defined in the “Service Deliverables” section.

The scope of the service is limited to Juniper Networks Junos

operating system (on Juniper Networks M Series Multiservice

Edge Routers, T Series Core Routers, and MX Series 3D Universal

Edge Routers), as well as ScreenOS® Software devices. It includes

one (1) Product Health Check report, defined as either Junos

OS or ScreenOS. The scope is also limited to Juniper Networks

device health check only and does not include network-level

performance analysis. For additional details, please refer to the

Service Description Document.

Features and Beneﬁts

FEATURE FEATURE DESCRIPTION BENEFITS

Conﬁguration Analysis and Change Review Service

Product conﬁguration review and analysis Juniper engineers review and analyze the

conﬁguration based on your speciﬁed overall

requirements to determine whether the current

conﬁguration is consistent with best practices

for conﬁguring and deploying a speciﬁc Juniper

Networks product.

Leverage Juniper’s unique network expertise to

avoid the time and expense of implementing

conﬁguration changes that are not optimal for

your network and business requirements.

Recommendations on product conﬁguration

changes and optimization

Juniper engineers provide tailored

recommendations in the form of conﬁguration

changes, methodologies, and best practices.

Minimize the OpEx opportunity cost normally

incurred with conﬁguration changes by properly

implementing conﬁgurations recommended

by Juniper experts who not only understand

Juniper’s products better than anyone, but who

have taken the time to carefully understand

your unique business requirements and network

infrastructure.

Design Change Review Service

Network design review and analysis Juniper engineers review your network design,

discuss your high-level design goals and detailed

design plan, assess the design, and analyze

beneﬁts and possible areas of improvement.

Leverage Juniper’s unparalleled network

expertise to avoid the time and expense of

creating and implementing a network design

that is not optimal for your network and

business requirements.

Network design recommendations Juniper engineers provide recommendations to

ensure that your design is optimally suited to

meet the design requirements.

Minimize the OpEx opportunity cost normally

incurred with a network design by taking

advantage of design recommendations from

Juniper engineers who are not only networking

experts but who understand Juniper’s

products better than anyone, and who have

taken the time to carefully understand your

unique business requirements and network

infrastructure.

Feature Rollout and Change Review Service

Network feature rollout plan review and analysis Juniper engineers review your feature rollout

plan, discuss the details of the plan, and identify

the impact and risks to help minimize service

disruption.

Leverage Juniper’s exclusive network expertise

to avoid the time and expense of implementing

a feature that isn’t optimal for your network and

business requirements.

Recommendations for feature rollout plan Juniper engineers analyze the feature rollout

plan with you and provide recommendations

to ensure that the plan is optimal for the

introduction of the new feature.

Minimize the OpEx opportunity cost normally

incurred with feature rollout by properly

implementing features recommended by Juniper

engineers who have taken the time to carefully

understand your unique business requirements

and network infrastructure.

Network Change Plan Review Service

Migration plan review and assistance Juniper engineers review your network change

methods and procedures and your acceptance

test plan to identify areas of improvement.

Leverage Juniper’s industry recognized network

expertise and best practices to avoid the time

and expense of creating a migration plan that

is not optimal for your network and business

requirements.

Optimization recommendations Juniper engineers provide recommendations for

optimizing your change process based on known

leading practices.

Minimize the OpEx opportunity cost normally

incurred with a suboptimal migration plan by

taking advantage of recommendations from

Juniper engineers who are not only networking

experts but who understand Juniper’s

products better than anyone, and who have

taken the time to carefully understand your

unique business requirements and network

infrastructure.

FEATURE FEATURE DESCRIPTION BENEFITS

Implementation Support Service

Network change implementation support Juniper engineers are available during the

network change implementation process to

assist you with any questions, concerns, or

problems during the migration.

Leverage Juniper’s award-winning network

support expertise to avoid the time and expense

of migration implementation that is not optimal

for your network and business requirements.

Post network change review Juniper engineers discuss the network

change with you to assess the success and, if

appropriate, possible areas of improvement

following changes.

Minimize the OpEx opportunity cost normally

incurred with a suboptimal migration

implementation by taking advantage of the

award-winning support expertise and best

practices from Juniper engineers. Juniper’s

networking experts understand Juniper‘s

products better than anyone and have

taken the time to carefully understand your

unique business requirements and network

infrastructure.

Product Issue Impact Review Service

In-depth product issue impact review and

recommendations

Juniper engineers evaluate the defects that

match your deployed network proﬁle and

provide assessment and recommendations

regarding the potential network impact and risk

based on your speciﬁc business and networking

requirements.

Accurately assess both the risk and probability

of your network’s exposure to known defects,

and proactively make recommendation to avoid

potential issues or minimize the impact.

Allows for careful and informed preemptive

operation of your network infrastructure.

Soware Upgrade Recommendation and Review Service

Soware upgrade requirements assessment Juniper engineers review and assess current

soware, hardware, and feature requirements

provided by you to determine the targeted

soware release.

Expert assessment that matches your business

requirements to the features in Juniper

production soware releases.

Soware release analysis Juniper engineers analyze the targeted soware

release to determine the potential impact on

your network.

Leverage Juniper’s unparalleled network

expertise to avoid the time and expense

of implementing a soware release that

isn’t optimal for your network and business

requirements.

Soware upgrade recommendations Juniper engineers provide soware upgrade

recommendations based on the target soware

release analysis.

Minimize the OpEx opportunity cost

normally incurred with soware upgrades by

implementing the optimal soware release

recommended by Juniper experts who not only

understand Juniper’s products better than

anyone, but who have taken the time to carefully

understand your unique business requirements

and network infrastructure.

Product Health Check Service

Device data collection and analysis Juniper engineers work with you to collect

sample device data and analyze that data to

determine areas of improvement.

Provides advance notiﬁcation of identiﬁed

critical issues that may impact your network and

workaround resolution.

Optimization recommendation Juniper engineers provide recommendations to

optimize your network's health and utilization

based on known best practices.

Leverage Juniper’s unparalleled network

expertise to identify solutions that will focus on

product improvements that are optimal for your

network and business requirements.

1000345-001-EN Oct 2010

NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other

countries. All other trademarks, service marks, registered marks, or registered service marks are the property of

their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper

Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

EMEA Headquarters

Juniper Networks Ireland

Airside Business Park

Swords, County Dublin, Ireland

Phone: 35.31.8903.600

EMEA Sales: 00800.4586.4737

Fax: 35.31.8903.601

APAC Headquarters

Juniper Networks (Hong Kong)

26/F, Cityplaza One

1111 King’s Road

Taikoo Shing, Hong Kong

Phone: 852.2332.3636

Fax: 852.2574.7803

Corporate and Sales Headquarters

Juniper Networks, Inc.

1194 North Mathilda Avenue

Sunnyvale, CA 94089 USA

Phone: 888.JUNIPER (888.586.4737)

or 408.745.2000

Fax: 408.745.2100

www.juniper.net

Printed on recycled paper

To purchase Juniper Networks solutions,

please contact your Juniper Networks

representative at 1-866-298-6428 or

authorized reseller.

Juniper Networks Services and Support

Juniper Networks is the leader in performance-enabling services

and support, which are designed to accelerate, extend, and

optimize your high-performance network. Our services allow

you to bring revenue-generating capabilities online faster so

you can realize bigger productivity gains and faster rollouts of

new business models and ventures. At the same time, Juniper

Networks ensures operational excellence by optimizing your

network to maintain required levels of performance, reliability, and

availability. For more details, please visit www.juniper.net/us/en/

products-services/.

About Juniper Networks

Juniper Networks, Inc. is the leader in high-performance

networking. Juniper offers a high-performance network

infrastructure that creates a responsive and trusted environment

for accelerating the deployment of services and applications

over a single network. This fuels high-performance businesses.

Additional information can be found at www.juniper.net.

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