NEC OW5000 Manuale utente

NEC

NEC Infrontia Corporation

OW5000

Incoming Call Assistant

An OW5000 Solution

User Guide

September 2008

NDA-30143, Revision 4

Liability Disclaimer

NEC Infrontia Corporation reserves the right to change the

specifications, functions, or features, at any time, without notice.

NEC Infrontia Corporation has prepared this document for the

exclusive use of its employees and customers. The information

contained herein is the property of NEC Infrontia Corporation and shall

not be reproduced without prior written approval from

NEC Infrontia Corporation

Microsoft and Windows are registered

trademarks of Microsoft Corporation.

All other brand or product names are or may be trademarks or

registered trademarks of, and are used to identify products or services

of, their respective owners.

OW5000 Incoming Call Assistant User Guide - Revision 4

Contents

Introduction 1-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Incoming Call Assistant Keys and Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Keypad Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Incoming Call Assistant Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Using Incoming Call Assistant 2-1

Basic Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Using Incoming Call Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Viewing Inbound Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Order of Inbound Call Information Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Returning A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Viewing Outbound Call Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Order of Outbound Call Information Displays . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Redialing A Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Changing User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Exiting Incoming Call Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

ii Contents

OW5000 Incoming Call Assistant User Guide - Revision 4

iii

OW5000 Incoming Call Assistant User Guide - Revision 4

Figures

Figure Title Page

1-1 Dterm Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1-2 Scroll List Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

2-1 Extension Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2-2 Multiple User Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2-3 New Password Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2-4 Skip Password Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2-5 Inbound/Outbound Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2-6 New Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2-7 DID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2-8 Caller Name or Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2-9 Call Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

2-10 Calling Party Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

2-11 XFR Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2-12 Rang Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

2-13 FWD Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2-14 New Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

2-15 Caller Name or Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

2-16 Call Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

2-17 Calling Party Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

2-18 New Password Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

2-19 Skip Password Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

iv Figures

OW5000 Incoming Call Assistant User Guide - Revision 4

Tables

Table Title Page

1-1 Incoming Call Assistant Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

vi Tables

OW5000 Incoming Call Assistant User Guide - Revision 4

1-1

OW5000 Incoming Call Assistant User Guide - Revision 4

Introduction

Welcome to the OW5000 Incoming Call Assistant User Guide. The

OW5000 Incoming Call Assistant User Guide provides the information

you need to work with the Incoming Call Assistant application.

Chapter Topics •Overview

• How This Guide is Organized

• Incoming Call Assistant Keys and Prompts

Overview

Incoming Call Assistant (ICA) is an OW5000 Windows service that gives

Dterm users a powerful tool to manage incoming and outgoing calls.

Using any Dterm phone with an associated function key, you can use

ICA to:

• Automatically view your caller’s name or telephone number on the

LCD display when a new call is received on your prime or sublines.

• Check for incoming calls from any Dterm on the PBX by entering your

extension and password, if applicable.

• Track up to 99 inbound calls from your office or from anywhere in the

building even if your callers do not leave a message.

• View a history of up to 99 calls placed from your extension, and retry

these calls with a single key stroke.

• Use your outbound call history to call recently dialed numbers from

any Dterm with ICA configured.

Incoming Call Assistant integrates with the OW5000 database. The

following information is available for calls that you receive or place when

you use ICA:

• Caller’s name as it is listed in the OW5000 employee, external, or

personal contact tables.

NOTE

Your personal contact table can be imported from other sources such as Microsoft

Outlook Contacts or other text files using the separately available UC700 application.

1-2 Introduction

OW5000 Incoming Call Assistant User Guide - Revision 4

• Caller’s phone number.

• Date and time of the call.

• If an inbound call was transferred and by whom.

• If an inbound call was forwarded and by what line.

• The direct number that was dialed for inbound calls (if ICA is

configured to show this information).

How This Guide is Organized

Chapter 1

Introduction

This chapter outlines how to use the manual, including the actual

manual organization, chapter layout, conventions, and function keys for

the Incoming Call Assistant application.

Chapter 2

Using Incoming Call Assistant

This chapter explains how to manage incoming calls using the Incoming

Call Assistant application.

Incoming Call Assistant Keys and Prompts

Figure 1-1

Dterm Components

Display

Function Keys

Keypad

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