Neoss NeoScan 2000 Manuale utente
EN, DA, FR, DE, IT, NO, PT, ES, SV
Installation and Operation
NeoScan™ 2000
Dear Valued Customer,
We are delighted that you have made a purchase of the NeoScan™ 2000 and
we assure you that your satisfaction is our top priority.
To help you get started, we have included a quick guide along with this
manual. This handy reference will provide you with essential information and
instructions to make the most of your product.
For more detailed information and comprehensive guidelines, we encourage
you to download the Instruction for Use (IFU) from our website. Simply visit
www.neoss.com/neoscan/download to access the IFU.
Should you encounter any issues or have any questions regarding your
purchase, our dedicated support team is ready to assist you. You can contact
our local customer support, the details of which are outlined below.
Alternatively, feel free to reach out to your local distributor for assistance.
We hope that your purchase brings you great satisfaction and fulfills your
expectations. Should you require any further assistance, please do not
hesitate to reach out to us.
Best regards,
Neoss Group
Customer support
For support, please visit our webpage:
neoss.com/neoscan#support
Email support
DE: neoscan.support.de@neoss.com
DK: neoscan.support.dk@neoss.com
ES: neoscan.support.es@neoss.com
FR: neoscan.support.fr@neoss.com
IT: neoscan.support.it@neoss.com
NL: neoscan.support.nl@neoss.com
NO: neoscan.support.no@neoss.com
SE: neoscan.support.se@neoss.com
UK: neoscan.support.uk@neoss.com
US: neoscan.support.us@neoss.com
Other: neoscan.support@neoss.com
NeoScan™ 2000 Installation and operation manual
ENGLISH
3
Notice
The information in this document is subject to
change. Neither Neoss AB nor Neoss Ltd or any of
its subsidiaries shall be liable for errors contained
herein or for incidental damages in conjunction
with the furnishing, performance, or use of this
material. No part of this publication may be
reproduced without the permission of the
manufacturer.
All trademarks and registered trademarks are the
property of their respective holders.
The NeoScan™ 2000 is intended for professional
use only.
U.S. Federal law restricts this device to sale by or
on the order of a dentist.
Manual Name: NeoScan 2000 User Manual:
Installation and Operation
Part Number: 16004
Revision: 1
Date: 2023-09
NeoScan™ 2000
Contents
NeoScan™ 2000 Installation and operation manual4
1 – Safety information 5
Conventions 5
2 – NeoScan 2000 overview 6
Nomenclature 6
Computer system requirements 7
Charging the battery 7
Charging holder overview 8
Wireless connection 9
3 – Setting up the NeoScan 2000 10
Setting up the scanner 10
Using the scanner charging holder 10
Installing the desktop charging holder 11
Installing the wall mount charging holder 12
4 – Getting started 13
Accessing the software user interface 13
Audio prompts 14
Preparing the teeth 14
Preparing the scanner 14
Starting scanning 15
Scanning approach 15
Scanning protocol 15
5 – Maintenance 16
Cleaning, disinfection, sterilizing 16
Clean and disinfect the scanner 16
Clean and sterilize the scanner tip 17
Precautions before use 18
6 – Troubleshooting 19
NeoScan 2000 troubleshooting instructions 19
NeoScan™ 2000 Installation and operation manual // Safety information
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1 – Safety information
Conventions
The following special messages emphasize information or indicate potential risks to personnel or
equipment.
WARNING: Avoids injury to yourself or others by following
the safety instructions precisely
CAUTION: Alerts you to a condition that might cause
serious damage or cause problems.
NOTE: Provides extra information and hints.
WARNING: We recommend that you consult this document before using the device.
All trademarks and registered trademarks are the property of their respective holders.
The device is intended for professional use only.
U.S. Federal law restricts this device to sale by or on the order of a dentist.
If any serious incident occurs in relation to the device, the user must report it to Neoss AB and to the
competent authority of its Member State in the European Union.
NeoScan™ 2000 Installation and operation manual // NeoScan 2000 overview6
2 – NeoScan 2000 overview
Nomenclature
1
3
5
6
4
7
8
2
10
9
1– Handpiece
2– Scanner Tip
3– Scan Button
Press once to start scanning, press again to stop scanning
4– Mode Indicator
Upper jaw scan mode
Lower jaw scan mode
Buccal bite registration mode
5– Mode Switch Button
Press this button to switch between dierent modes
6– Status Indicator
Blinking slowly: starting up
Blinking rapidly: preparing network
Breathing: ready to be connected to the software
On: Connected to the software and selected as active scanner
7– Battery Indicator
Solid green: battery level higher than 50%
Solid yellow: battery level between 20% and 50%
Blinking yellow: battery level lower than 20%
Breathing green: charging and battery level higher than 50%
Breathing yellow: charging and battery level lower than 50%
Solid green: fully charged
8– Lens Window
9– Charging Holder
10 – USB Cable (1 m length)
NeoScan™ 2000 Installation and operation manual // NeoScan 2000 overview
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7
Computer system requirements
For the computer system requirements, see the NeoScan™ 2000 User Manual: Safety, Regulatory and
Technical Specifications.
It is MANDATORY to check that your computer system
configuration is compatible with the computer system
requirements for the NeoScan 1000 software.
Charging the battery
A fully charged battery can support up to 2 hours of scan time. When the Battery Indicator flashes
yellow, it means the battery is low and needs to be charged in time. To charge, the scanner needs to be
inserted into the Charging Holder.
The Charging Holder must be connected to a USB Type C power source to be functional.
You can also continue to use the scanner by replacing the battery, follow these steps to replace the
battery.
• Turn the battery cover with a coin to unlock.
• Take out the low battery and insert a charged one.
WARNING: Please use the battery specified (Li-18650-3.6V 3500mAh-PCM-Cap).
NeoScan™ 2000 Installation and operation manual // NeoScan 2000 overview8
• Close the battery cover by turning it to lock.
• The Charging Holder holds a spare Battery and keeps the battery level at approximately 80%. Open
the battery cover by turning it to unlock and you will be able to take the battery out.
NOTE: Please fully charge the battery before use.
Charging holder overview
Place the scanner in the Charging Holder when you are not using it.
NOTE: The scanner will automatically shut down if it is idle for more than 3 minutes. If you need to use it
again, press any button on the scanner, or take it out of the Charging Holder.
NeoScan™ 2000 Installation and operation manual // NeoScan 2000 overview
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Wireless connection
The scanner connects to the software through a wireless connection. Before using the scanner, a
compatible wireless adapter needs to be connected to the computer that runs the software.
NOTE: Expand the wireless adapter to maximize the network signal strength.
After the compatible wireless adapter is connected, Select the scanner you want to connect from the
Scanner list window at the bottom right of the software and click the connect button.
Indicates a wireless scanner Indicates a wired scanner
NeoScan™ 2000 Installation and operation manual // Setting up the NeoScan 200010
3 – Setting up the NeoScan 2000
Setting up the scanner
To set up the scanner, follow these steps:
• Visit www.neoss.com/neoscan/download and download the installation file and instructions
according to the product model.
• Double-click the software installation file.
• Choose a language from the drop-down list and click Ok to install.
• Follow the instructions on the screen to complete the installation.
• Firmly slide the Scanner Tip onto the end of the scanner.
• Short press any button to start the scanner.
• After the scanner is powered on, open the software and connect the scanner through the wireless
network.
Using the scanner charging holder
The Charging Holder can be used standing on a flat plane or mounted on the wall.
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