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Nortel Communication Server 1000

Optivity Telephony Manager Desktop

User Guide

Title page

Revision history

3

Revision history

August 2005

Standard 3.00. This document is up-issued to support the Nortel

Communication Server 1000 Release 4.5.

September 2004

Standard 2.00. This document is up-issued for Nortel

Communication Server 1000 Release 4.0.

Revision history

4

Contents

5

Contents

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using Desktop Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

User Login page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Desktop Services main page layout . . . . . . . . . . . . . . . . . . . . 11

My Profile page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone — General page . . . . . . . . . . . . . . . . . . . . . . . 15

Current configuration/Pending changes . . . . . . . . . . . . . . 16

Telephone Troubleshooting page . . . . . . . . . . . . . . . . . . 22

Telephone — Keys page . . . . . . . . . . . . . . . . . . . . . . . . . 23

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . 27

Changing a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Telephone — Features page . . . . . . . . . . . . . . . . . . . . . . 42

Telephone — Details page . . . . . . . . . . . . . . . . . . . . . . . . 43

Change confirmation pages . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Telephone change procedure . . . . . . . . . . . . . . . . . . . . . . . . . 46

Telecom Billing System web reporting . . . . . . . . . . . . . . . 49

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Accessing TBS web reports . . . . . . . . . . . . . . . . . . . . . . . . . . 49

TBS web reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Filters and configurations . . . . . . . . . . . . . . . . . . . . . . . . . 52

TBS web reporting sample reports . . . . . . . . . . . . . . . . . . . . . 53

Extension Summary Report . . . . . . . . . . . . . . . . . . . . . . . 54

Extension Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Authorization Code Detail Report . . . . . . . . . . . . . . . . . . . 55

Extension Roll-Up Report . . . . . . . . . . . . . . . . . . . . . . . . . 56

Authorization Code Roll-Up Report . . . . . . . . . . . . . . . . . 57

Frequently Called Numbers Report . . . . . . . . . . . . . . . . . 58

Contents

6

Frequently Called Locations Report . . . . . . . . . . . . . . . . . 59

Area Code Summary Report . . . . . . . . . . . . . . . . . . . . . . 60

Trunk Utilization Report . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Trunk Diagnostic Report . . . . . . . . . . . . . . . . . . . . . . . . . 62

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

About this document

7

About this document

The document applies to Optivity Telephony Manager 2.2 (OTM) for

Nortel Communication Server 1000 Release 4.5 software.

Note: Concerning legacy products and releases:

This Nortel Technical Publication (NTP) contains information about

systems, components, and features that are compatible with Nortel

Communication Server 1000 Release 4.5 software. For more

information on legacy products and releases, click the

Technical Documentation link under Support on the Nortel home

page:

http://www.nortel.com

About this document

8

Using Desktop Services

9

Using Desktop Services

Optivity Telephony Manager (OTM) Desktop Services enables you to

view and modify the configuration of your telephone through a web

browser.

The web display includes a graphical view of the telephone and shows

the configured features. Help text is available for the features configured

on your telephone.

Note: Your network administrator determines which features and

privileges you use in Desktop Services. Contact your network

administrator for more information.

User Login page

Login security ensures protection against unauthorized entry and

enforces access privileges for logged-in users.

To log in to Desktop Services:

1. Start your web browser.

2. Enter the URL provided by your network administrator. The User

Login Page opens as shown in Figure 1 on page 10.

Using Desktop Services

10

Figure 1: User Login page

3. Enter the user login name and password provided to you by your

network administrator. Your personal Desktop Services main page,

titled My Profile, opens. Figure 2 on page 11 shows an example of

the main page for Al Jones.