Nortel CallPilot Manuale utente

Nortel CallPilot

Quickstart Guide

NN44200-313

Document status: Standard

Document version: 01.01

Document date: 11 July 2007

Sourced in Canada.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or

components as progress in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between CallPilot and its servers, switches or system is

proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user

license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by

alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate

termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

Nortel Networks and third-party trademarks appear on the following pages:

*Nortel, the Nortel logo, the Globemark, and Uniﬁed Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,

DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail,

Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ACCENT is a trademark of Accent Software International Ltd.

ADOBE is a trademark of Adobe Systems Incorporated.

AMDEK is a trademark of Amdek Corporation.

AT&T is a trademark of American Telephone and Telegraph Corporation.

ATLAS is a trademark of Quantum Corporation.

ATRIA is a trademark of Pure Atria Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CASEWARE is a trademark of Caseware International, Inc.

CONTINUUS is a trademark of Continuus Software Corporation.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

DEFINITY is a trademark of Avaya Inc.

DIALOGIC, INTEL and VOICEBRIDGE are trademarks of Intel Corporation.

DIVX is a trademark of DivXNetworks, Inc.

EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.

eTrust and InoculateIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,

MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,

WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

HITACHI is a trademark of Hitachi Limited.

LOGITECH is a trademark of Logitech, Inc.

LUCENT is a trademark of Lucent Technologies, Inc.

MATRA is a trademark of Matra Hachette.

MCAFFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NET2PHONE is a trademark of Net2Phone, Inc.

NETOPIA is a trademark of Netopia, Inc.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

POWERQUEST is a trademark of PowerQuest Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation.

UNIX is a trademark of X/Open Company Limited.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.

WINAMP is a trademark of Nullsoft, Inc.

WINRUNNER is a trademark of Mercury Interactive Corporation.

Contents

How to get help 7

Getting help from the Nortel Web site 7

Getting help over the phone from a Nortel Solutions Center 7

Getting help from a specialist by using an Express Routing Code 7

Getting help through a Nortel distributor or reseller 8

CallPilot 5.0 installation 9

Prerequisites to CallPilot 5.0 installation 9

CallPilot 5.0 installation tasks 10

Time requirements 11

CS 1000/M1 system status check 13

CS 1000/M1 system status check tasks 13

Checking the current IP address of the PBX (LD 117) 14

Checking the currently conﬁgured VAS IDs 14

Checking the ELAN interface status of the PBX (LD 137) 15

Enabling the ELAN interface of the PBX (LD 137) 15

Checking the status of the ELAN connection to the PBX (LD 48) 15

CallPilot resource conﬁguration 17

CallPilot resource conﬁguration tasks 17

Conﬁguring a new ELAN ID and VAS ID (LD 17) 18

Conﬁguring system parameters (LD 17) 19

Deﬁning CallPilot in the customer data block (LD 15) 20

Conﬁguring the Route Data Block (LD 16) 22

Conﬁguring Automatic Call Distribution (LD 23) 23

Conﬁguring the DFDN (LD 23) 24

Conﬁguring the CDN queue (LD 23) 25

Conﬁguring ACD agents (LD 11) 26

Provisioning telephones (LD 11) 28

Enabling card slots (LD 32) 29

Saving CS 1000/M1 changes (LD 43) 30

CallPilot server general description 31

600r CallPilot server 31

Front panel 31

Nortel CallPilot

Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007

6Contents

Back panel 32

1005r CallPilot server 33

Front panel 33

Back panel 35

CallPilot server preinstallation 37

Recommended tools 37

CallPilot server preinstallation tasks 38

Choosing a location 38

Preparing the site 38

Connecting to the network 39

Unpacking the server 39

CallPilot server installation 41

CallPilot server installation tasks 41

Rack-mounting the server 41

Installing peripheral devices 42

Installing cables and grounds 43

Performing preboot checks 44

Connecting the server to power and starting it 45

CallPilot server conﬁguration 47

CallPilot server conﬁguration tasks 47

Logging on to the CallPilot server 47

Completing the Setup Wizard and installing PEPs 47

Running the Conﬁguration Wizard 49

Conﬁguring new mailboxes and additional tasks 52

Backing up the system 53

CallPilot server testing 55

CallPilot server testing tasks 55

Checking CallPilot connectivity and channels 55

Verifying that you can log on to mailboxes 56

Verifying that you can leave a message 57

Verifying that you can retrieve a message 57

Verifying that each CallPilot channel is functioning correctly 57

Testing pcAnywhere using a remote PC 58

What is next? 59

Installing the CallPilot 5.0 image 61

Conﬁguring phantom DNs 63

Nortel CallPilot

Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•sign up for automatic notiﬁcation of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can also get help

over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone

number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

Nortel CallPilot

Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007

8How to get help

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchase a service contract for your Nortel product from a distributor

or authorized reseller, you can contact the technical support staff for that

distributor or reseller.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007

CallPilot 5.0 installation

The CallPilot 5.0 Quickstart Guide provides basic instructions on new

hardware installation and basic conﬁguration of a CallPilot 5.0 system. After

using this guide to set up a basic CallPilot conﬁguration, you should be

able to dial a mailbox, leave a message and retrieve a message using the

telephone. For more detailed conﬁguration information, see the appropriate

technical documentation.

This document is designed to be followed from start to ﬁnish and is intended

for experienced installers.

Prerequisites to CallPilot 5.0 installation

Before you proceed with installation of a CallPilot 5.0 system using this

guide, you should have the following knowledge and skills:

•Understanding of basic programming and provisioning for CallPilot 5.0.

•Understanding of basic programming and provisioning for the

Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.

•Knowledge of personal safety precautions to take to minimize risk of

injury when installing components.

DANGER

Risk of injury by electric shock

To minimize risk of injury by electric shock, take care when

working with power equipment and connections.

DANGER

Risk of injury by laser

Never look directly into the end of a ﬁber cable or use an

optical device to look at the end of a ﬁber cable unless you are

certain that the other end of the cable is not connected. The

laser traveling through a ﬁber cable can injure the retina.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007

10 CallPilot 5.0 installation

•Understanding of electrostatic discharge and how to prevent it.

Electrostatic discharge (ESD) is the transfer of charge between

bodies at different electrical potentials. ESD can change the electrical

characteristics of a semiconductor device and degrade or destroy it.

ESD can also disrupt the normal operation of an electronic system by

causing equipment malfunction or failure. Follow these guidelines to

prevent ESD:

— To dissipate or neutralize electrostatic charges, use proper grounding

and use conductive or dissipative materials.

— When handling modules, always wear an antistatic wrist strap

connected to the same ESD grounding point as the equipment being

worked on. Any charge in your body will go to ground rather than

transferring to hardware modules.

— Always set modules on appropriate antistatic material. Proper

antistatic packaging effectively shields the product from charge

and reduces the generation of charge caused by movement of the

product within the container.

•Knowledge of general practices to protect equipment modules from

damage. Follow these guidelines to prevent damage to equipment

modules:

— Handle modules by the faceplate. Do not touch pins or electrical

connections.

— Do not leave slots open. All slots must be ﬁlled with modules or

be covered with slot covers, if empty, in order to maintain safety

compliance, proper cooling, and EMI containment in the shelf.

— Ensure that your environment meets the necessary requirements for

temperature, humidity, and cleanliness. Refer to the environmental

requirements for your switch and server in the CallPilot server

conﬁguration guide for your switch model.

— Replace the optional air ﬁlter regularly (approximately every three

months) in order to maintain proper cooling and airﬂow through the

shelf.

— Do not over-tighten thumb screws or lug nuts. Tighten until snug

plus a quarter turn. If you use a power tool to tighten screws, use a

low torque setting (2–3 lbs/sq in).

CallPilot 5.0 installation tasks

The following is a list of the CallPilot 5.0 installation tasks covered in this

guide, listed in the correct sequence. To link to detailed procedures for

each task, click the text.

•"CS 1000/M1 system status check tasks" (page 13)

Nortel CallPilot

Quickstart Guide

NN44200-313 01.01 Standard

5.0 11 July 2007

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