Nortel 1000 Con?guration guide Manuale utente

Nortel Communication Server 1000

Communication Server 1000

with Microsoft Exchange

Server 2007 Uniﬁed Messaging

Fundamentals

Release: Release 5.5

Document Revision: 02.04

www.nortel.com

NN43001-122

Nortel Communication Server 1000

Release: Release 5.5

Publication: NN43001-122

Document release date: 24 October 2008

Sourced in Canada

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

New in this Release 5

Other 5

Revision History 5

How to get help 7

Contents 7

Getting help from the Nortel web site 7

Getting help over the telephone from a Nortel Solutions Center 7

Getting help from a specialist by using an Express Routing Code 8

Getting help through a Nortel distributor or reseller 8

Communications Server 1000 with Microsoft Exchange Server

2007 Unified Messaging 9

Overview 9

Multiple Microsoft Exchange Unified Messaging servers on a single

network 11

Operational Considerations 12

Microsoft Exchange Unified Messaging operational characteristics 13

CS 1000 set configuration 14

SIP provisioning guidelines 14

Configuration of Communications Server 1000 with Microsoft

Exchange Server 2007 Unified Messaging 17

Configure a new user mailbox for Microsoft Exchange Unified Messaging 18

Enable a new user mailbox for use with Microsoft Exchange Unified

Messaging 22

Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25

Configure the Operator Assistance feature 30

Install Geomant Message Waiting Indicator (MWI) application 33

Installation of Multiple MWI applications 34

Configure Geomant Message Waiting Indicator (MWI) application 34

Additional notes on configuring CS1000 for MWI 38

Configure Microsoft Exchange Unified Messaging in CS 1000 Element

Manager 38

Configure a Node in Element Manager for use with Microsoft Exchange Unified

Messaging 38

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

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24 October 2008

Configure Subscriber Access, Auto Attendant, and MWI DN information 40

Configure information for the MWI Application DN 43

Select MWI Dial Plan type 43

Voice mail softkeys configuration 44

Allowing calling party numbers to update while leaving message 44

Disable a user mailbox 45

Remove a user mailbox 47

Remove a dial plan 49

Disable Operator Assistance feature 50

Remove Operator Assistance feature 51

Disable MWI service for a user phone set 52

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

New in this Release

There have been no updates to the document in this release.

Other Revision History

October 2008 Standard 02.04. This document is up-issued to reflect changes in the section

Configure a new dial plan for Microsoft Exchange Unified messaging to

support to support Communication Server 1000 Release 5.0 and Microsoft

Exchange 2007 Unified Messaging.

May 2008 Standard 02.03. This document is issued to reflect changes in technical

content.

March 2008 Standard 02.02. This document is issued to reflect changes due to

CR#Q01808992.

December 2007 Standard 02.01. This document is issued to support Communication Server

1000 Release 5.5.

August 2007 Standard 01.01. This document is issued to support Communication Server

1000 Release 5.0 and Microsoft Exchange 2007 Unified Messaging.

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

6New in this Release

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

How to get help

Contents This section contains information on the following topics:

•Getting help from the Nortel web site

•Getting help over the telephone from a Nortel Solutions Center

•Getting help from a specialist by using an Express Routing Code

•Getting help through a Nortel distributor or reseller

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•sign up for automatic notification of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical

Support web site, and you have a Nortel support contract, you can also get

help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

8How to get help

Outside North America, go to the following web site to obtain the telephone

number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist in

your Nortel product or service. To locate the ERC for your product or

service, go to:

www.nortel.com

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, contact the technical support staff for that

distributor or reseller.

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

Communications Server 1000 with

Microsoft Exchange Server 2007

Uniﬁed Messaging

Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging

enables interoperability between the voice service capabilities of

Communication Server 1000 and the Unified Messaging solution provided

as a component of Microsoft Exchange Server 2007. This interoperability

provides the following capabilities:

•Call Answering: With call answering, Communications Server 1000

with Microsoft Exchange Server 2007 Unified Messaging is configured

to answer incoming calls on behalf of a user by playing their personal

greeting, recording a voice message from the caller, and submitting it

for delivery to the user inbox as an e-mail message.

•Subscriber Access: enables dial-in access for users. A subscriber

dialing into the Microsoft Exchange Unified Messaging system

accesses their mailbox using Outlook 2007 Voice Access, enabling

access using either a telephone keypad or voice inputs. When dialed

into the Unified Messaging system using a telephone, a subscriber or

user can perform the following functions:

—Listen to, forward, or reply to voice mail messages, and call the

sender of the voice mail.

—Listen to calendar information.

—Access or dial contacts stored in the global address list or in a

personal contact list.

—Accept or cancel meeting requests.

—Set a voice mail Out-of-Office message.

—Set security preferences and personal options.

•Auto Attendant: Provides a set of voice prompts that provides access

to the Microsoft Exchange Unified Messaging system by external

users. Using the Auto Attendant, the external user navigates the menu

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

10 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging

structure, using either the telephone keypad or speech inputs, to place

a call to a user or to locate a user for the purpose of placing a call to

that user. In addition, the Auto Attendant gives system administrators

the ability to perform the following functions:

—Create a customizable set of menus for use by external users.

—Define informational greetings, business hours greetings, and

non-business hours greetings, and greetings for holiday schedules.

—Add instructions for callers describing how to search the

organizational directory, and how to connect to a specific user by

means of their extension number.

—Enable access for external callers to the operator. For more

information, see “Configure the Operator Assistance feature” (page

30).

•Play on Phone: Allows a Microsoft Exchange Unified

Messaging-enabled user to access a voice mail message

through Outlook 2007 or Outlook Web Access and listen to the

message over a telephone.

•Message Waiting Indication (MWI): Designed by Geomant, the MWI

application is an add-on to the Microsoft Exchange Unified Messaging

Server 2007 which provides support for MWI notifications to users

connected to the Microsoft Exchange Unified Messaging Server. For

more information on the installation and configuration of the Geomant

MWI application, see “Install Geomant Message Waiting Indicator

(MWI) application” (page 33) and “Configure Geomant Message

Waiting Indicator (MWI) application” (page 34).

Note: The MWI 2007 software is a third-party software developed

by Geomant. Information on Geomant and MWI 2007 is provided

in this documentation for ease of reference only. Nortel does not

sell, warrant or provide operational support for Geomant’s MWI

2007 software product, nor warrant the accuracy of MWI 2007

descriptions contained in this document. Customers using this

document are strongly recommended to obtain the most recent MWI

2007 documentation from Geomant.

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals

NN43001-122 02.04

24 October 2008

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