Nortel 5100 Series Release 2.3.3 Guida rapida alla configurazione

Enterprise: Common

Solution Integration Guide for

Multimedia Communication

Server 5100/WLAN/Blackberry

Enterprise Server

NN49000-302

Document status: Standard

Document version: 01.01

Document date: 24 May 2007

The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this

document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

Sourced in Canada.

Contents

How to get help 5

Finding the latest updates on the Nortel Web site 5

Getting help from the Nortel Web site 5

Getting help over the phone from a Nortel Solutions Center 6

Getting help from a specialist by using an Express Routing Code 6

Getting help through a Nortel distributor or reseller 6

About this document 7

Audience 7

Overview 9

Prerequisites 11

Knowledge requirements 11

Capturing integration parameters 11

Establishing the system baseline 13

Wireless Client Manager installation 15

Wireless Client Manager installation prerequisites 15

Wireless Client Manager installation procedures 15

Installing Wireless Client Manager 15

Running Wireless Client Manager scripts 17

BlackBerry Enterprise Server conﬁguration 19

BlackBerry Enterprise Server conﬁguration procedures 19

Creating a service account and mailbox 19

Conﬁguring Microsoft Windows permissions for the service account 20

Conﬁguring Microsoft Exchange permissions for the service account 20

Installing JDBC drivers 21

Installing Microsoft Exchange 2003 System Manager Tools 21

Installing the BlackBerry Enterprise Server 22

Conﬁguring BlackBerry Enterprise Server 28

Adding users to the BlackBerry Enterprise Server 30

Activating the handheld on the BlackBerry Enterprise Server 31

Wireless Client installation 33

Wireless Client installation prerequisites 33

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

4Contents

Wireless Client installation procedures 33

Downloading the Wireless Client application 34

Installing the Wireless Client application 35

Conﬁguring Wireless Client system settings 35

Connecting to the MCS 39

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time of product

release. To check for updates to the latest documentation and software for

BlackBerry Enterprise Server for Exchange and Multimedia Communication

Server 5100 (MCS 5100), click one of the following links:

For the... Go to...

Latest MCS 5100 software Nortel page for MCS 5100 software located at:

http://www130.nortelnetworks.com/go/main.js

p?cscat=SOFTWARE&resetFilter=1&poid=1

2482

Latest BlackBerry Enterprise Server for

Exchange software http://www.blackberry.com

Latest MCS 5100 documentation Nortel page for MCS 5100 documentation

located at:

http://www130.nortelnetworks.com/go/main.jsp

?cscat=DOCUMENTATION&resetFilter=1&po

id=12482

Latest BlackBerry Enterprise Server for

Exchange documentation http://www.blackberry.com

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

6How to get help

•sign up for automatic notiﬁcation of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can also get help

over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone

number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchase a service contract for your Nortel product from a distributor

or authorized reseller, you can contact the technical support staff for that

distributor or reseller.

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

About this document

This document describes the planning and conﬁguration steps required for

integrating the BlackBerry Enterprise Server (BES) with the Multimedia

Communication Server 5100 (MCS 5100) system.

The following systems and software releases are covered in this guide:

•BlackBerry Enterprise Server for Exchange Release 4.1

•Multimedia Communication Server 5100 Release 4.0

This document is intended to be a stand-alone guide, covering the

prerequisites to and implementation of a successful BES/MCS 5100

integration. A minimum skill set and level of understanding is assumed.

Audience The intended audience for this document includes network planners,

installers, and maintenance personnel.

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

8About this document

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

Overview

Figure 1 "MCS 5100/BES integration process" (page 9) shows the sequence

of procedures you perform to integrate the BlackBerry Enterprise Server

(BES) and Multimedia Communication Server 5100 (MCS 5100) systems.

Figure 1

MCS 5100/BES integration process

The tasks in the BES/MCS 5100 systems integration process are listed

in Table 1 "Task Completion Checklist" (page 9). Use this checklist to

implement the integration.

Table 1

Task Completion Checklist

Task Reference

Install Wireless Client Manager 1. "Installing Wireless Client Manager" (page 15)

2. "Running Wireless Client Manager scripts" (page 17)

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

10 Overview

Task Reference

Configure BlackBerry Enterprise

Server 1. "Creating a service account and mailbox" (page 19)

2. "Configuring Microsoft Windows permissions for the

service account" (page 20)

3. "Configuring Microsoft Exchange permissions for

the service account" (page 20)

4. "Installing JDBC drivers" (page 21)

5. "Installing Microsoft Exchange 2003 System

Manager Tools " (page 21)

6. "Installing the BlackBerry Enterprise Server" (page

22)

7. "Configuring BlackBerry Enterprise Server" (page

28)

8. "Adding users to the BlackBerry Enterprise Server

" (page 30)

9. "Activating the handheld on the BlackBerry

Enterprise Server" (page 31)

Install Wireless Client 1. "Downloading the Wireless Client application " (page

34)

2. "Installing the Wireless Client application " (page 35)

3. "Configuring Wireless Client system settings" (page

35)

4. "Connecting to the MCS" (page 39)

Enterprise: Common

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

NN49000-302 01.01 Standard

MCS 5100 4.0 24 May 2007

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