Octel Overture 250 Manuale utente



Peripheral Equipment

Manual

Edition 2

September 1997

101–1386–001

Octel Communications Corporation

1001 Murphy Ranch Road

Milpitas, CA 95035-7912

408-324-2000

Your comments about this document are welcome. They can assist us in improving our products.

Please address comments to [email protected] or to the Technical Publications Manager at

Octel Communications Corporation

1001 Murphy Ranch Road

Milpitas, California 95035-7912

U.S.A.

408-324-2000

http://www.octel.com

Copyrighte1997 by Octel Communications Corporation

1001 Murphy Ranch Road

Milpitas, California 95035-7912

permission from Octel Communications Corporation.

All trademarks identified by the tor Rsymbol are trademarks or registered trademarks,

respectively, of Octel Communications Corporation. All other trademarks belong to their

respective owners.

Printed in the United States of America.

PRINTED ON

RECYCLED PAPER

101–1386–001

Edition 2

About This Manual

The Peripheral Equipment manual provides information about setting up and using local

and remote terminals, personal computers, and printers, with the OctelOverturet250

and 350 message servers.

This manual contains information about terminals, modems, and printers used in the

United States. If you have questions about terminals, modems, or printers used in another

country, contact your Octel support representative.

Audience

This manual is for installers, field service engineers, customer technicians, and system

managers.

Organization

This manual is divided into 6 chapters as described below:

Chapter 1. Understanding Terminals and Printers

Provides information about how to use system manager terminals and printers.

Chapter 2. Setting Up System Manager Terminals

Provides instructions for how to set up system manager terminals that are less than 50

feet from the server.

Chapter 3. Setting Up Printers

Provides information on how to set up printers.

Chapter 4. Setting Up Remote Terminals

Provides information on how to set up a terminal that are more than 50 feet from the

server, for remote system management, using a modem.

Chapter 5. Establishing An RDAC

Provides information on how to set up a remote diagnostic administrative center (RDAC)

for use with the Octel Overture 350 message server.

Chapter 6. Troubleshooting

Shows how to solve problems with system manger terminals and printers.

iv Peripheral Equipment

101–1386–001

Edition 2

Conventions

The following conventions are used in this manual.

Note: Calls attention to and stresses the importance of the specific text.

Caution!

Call attention to a specific procedure that could

cause equipment or data damage if improperly

performed.

Calls attention to a specific procedure that

could cause injury to you if improperly

performed.

Warning!

The following typographical conventions are used.

ÁÁÁÁÁÁÁÁÁÁ

ÁÁÁÁÁÁÁÁ

ÁÁÁÁÁÁÁÁÁÁ

Bold italics

ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ

ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ

ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ

Used for keys names, field names, field values, printer

buttons, and text you must type.

ÁÁÁÁÁÁÁÁÁÁ

Italics

ÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁÁ

Used for the titles of books and for emphasis.

Documentation

For information about the Wyse 55/ES terminal, refer to the WY-55/ES User’

s Guide

. For

information about the Epson FX-870 printer, refer to the Epson FX-870 User’s Manual.

For information about the Boca 14.4Kbps V.32bis modem, refer to the Boca 14.4Kbps

V.32bis MODEM manual.

Not all manuals are available in languages other than English. For more information

about related documentation available in your language, contact your local

representative.

101–1386–001

Edition 2

Contents

1. UNDERST

ANDING TERMINALS AND PRINTERS

Overview 1-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Understanding System Manager Terminals 1-1.

. . . . . . . . . . . . . . . . . . . . . . . .

Types of System Manager Terminals 1-2.

. . . . . . . . . . . . . . . . . . . . . . . . . .

Multiple Terminal Access 1-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Serial Channel Configuration 1-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Terminal Keyboard 1-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using Printers 1-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. SETTING

UP SYSTEM MANAGER TERMINALS

Overview 2-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Meeting Cable Requirements 2-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting the Terminal to the Server 2-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring The Terminal 2-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recommended Terminal Parameter Settings 2-6.

. . . . . . . . . . . . . . . . . . . .

Starting Up the Server 2-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the CPU Serial Channels 2-8.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3. SETTING

UP PRINTERS

Overview 3-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Meeting Cable Requirements 3-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up the Printer 3-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Peripheral Equipment

101–1386–001

Edition 2

4. SETTING

UP REMOTE TERMINALS

Overview 4-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Considering Security 4-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Checking the Major Tasks 4-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Determining the Physical Setup 4-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining the Required Components 4-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining Components To Connect a Modem to the Server 4-5.

. . . . . .

Obtaining Components To Connect a Modem to a

Remote Terminal 4-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining Components To Connect a Modem to a Remote PC 4-6.

. . .

Configuring and Connecting the VP Modem 4-7.

. . . . . . . . . . . . . . . . . . . . . . .

Configuring the VP Modem 4-7.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting the VP Modem to the Octel Overture 250 Server 4-9.

. . . .

Connecting the VP Modem to the Octel Overture 350 Server 4-11.

. . .

Configuring the CPU Serial Channels for the

Octel Overture 350 Server 4-13.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting the SMT Modem to a Remote Terminal 4-14.

. . . . . . . . . . . . . . .

Testing the Connection 4-16.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connecting the PC Modem to a PC 4-17.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Testing the Connection 4-18.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5. ESTABLISHING AN RDAC

Overview 5-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Obtaining the Required Components 5-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the RDAC 5-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using the RDAC 5-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

With a Telephone 5-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Without a Telephone 5-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

vii

101–1386–001

Edition 2

6. TROUBLESHOOTING

Overview 6-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Solving System-Manager-Terminal Problems 6-1.

. . . . . . . . . . . . . . . . . . . . . . .

Checking the Cables and System Manager

Terminal Parameters 6-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing System Manager Terminals 6-3.

. . . . . . . . . . . . . . . . . . . . . . . . .

Solving Printer Problems 6-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Printing Problems 6-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Epson FX-870 Printing Problems 6-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Figures

1-1. A System Manager Terminal Connected to a Server and a Printer 1-2.

. . .

2-1. CCF Card Port Configuration for the Octel Overture 250 2-4.

. . . . . . . . . . . .

2-2. Main Distribution Board Port Configuration for the

Octel Overture 350 2-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3. TERMINAL SELECTION OPTIONS Menu 2-7.

. . . . . . . . . . . . . . . . . . . . . . . . .

4-1. Modem Connections Using a Remote Terminal 4-3.

. . . . . . . . . . . . . . . . . . . .

4-2. Modem Connections Using a Remote PC 4-4.

. . . . . . . . . . . . . . . . . . . . . . . . .

4-3. VP Modem Configuration 4-8.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-4. Modem Connector on the Octel Overture 250 CCF Card 4-10.

. . . . . . . . . .

4-5. Modem Connectors on the Octel Overture 350 Main

Distribution Board 4-12.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-6. Remote SMT Modem Configuration 4-16.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1. J25 Connector on the Octel Overture 350 Main Distribution Board 5-3.

. . .

Tables

2-1. Cable Requirements 2-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-1. Serial Interface Cable Requirements 3-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1. VP-Modem Command Descriptions 4-8.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

101–1386–001

Edition 2

UNDERSTANDING

TERMINALS AND

PRINTERS

Overview

System managers and service personnel use terminals to communicate with servers.

System manager terminals and optional printers are discussed in this chapter.

Understanding System Manager Terminals

The system manager terminal (SMT) is a video-display terminal that is connected to the

server. An optional printer can also be connected to the SMT.

System managers use SMTs to access the server menus to perform the following

administrative tasks:

-Setting up and controlling the Aria voice messaging system through the SMT menus

-Entering, changing, and receiving administrative information

-Ensuring correct server operation

-Optimizing server efficiency

Service personnel use SMTs to perform system maintenance and troubleshooting. Figure 1-1

is an example of an SMT connected to a server, with a printer connected to the SMT.

1-2 Peripheral Equipment

101–1386–001

Edition 2

SYSTEM

MANAGER TERMINAL

SERVER

PRINTER

000234

Figure 1-1.

A System Manager Terminal Connected to a Server and a Printer

Types

of System Manager T

erminals

There are several types of SMTs:

-Primary

-Secondary

-Remote

-Remote diagnostic administrative center (RDAC)

Refer to the “The Primary System Manager Terminal” section, through the “Remote

Diagnostic Administrative Center” section, page 1-3, for a description of each type of

SMT.

The Primary System Manager Terminal

The primary SMT is for use by the system manager. For a direct connection, the SMT

must be located within 50 feet of the server cabinet.

The primary SMT displays status messages at initial power on, during system boot, and

during normal operation. The primary SMT also provides access to the SMT menus for

setting up and controlling the Aria voice messaging system. Disk-drive utilities for

maintenance tasks can be run only on the primary SMT.

Understanding T

erminals and Printers 1-3

101–1386–001

Edition 2

Secondary System Manager Terminals

Secondary SMTs are optional and are for use by service personnel and system managers.

Secondary SMTs can be located at either local or remote sites. Up to three secondary

SMTs can be connected directly to the server. An additional seven SMTs can be

connected to an Octel Overture 350 that has the Multiple Terminal Access (MTA) option

installed.

Secondary SMTs allow multiple-terminal access. For example, a system manager using

one SMT can access menu 8 while a system manager using another SMT accesses menu

11. They cannot access the same menu at the same time. For details, refer to the

“Multiple Terminal Access” section, page 1-3, and the “Serial Channel Configuration”

section, page 1-4.

Remote System Manager Terminals

Customers who require SMTs to be located more than 50 feet from the server can use

modems. A personal computer can function as a remote SMT if it is equipped with a

terminal emulation program, such as ProComm Plusor MIRROR III, that supports Wyse

50, HP700/43, AT&T 4425/5425, or DEC VT100/VT102/VT220 terminal emulation.

Remote

Diagnostic Administrative Center

Customers can purchase Octel’s proprietary modem, P/N 010-3600-000, or any other

modem that supports the V.23 standard, for establishing a remote diagnostic

administrative center (RDAC). The RDAC can be used to establish an SMT connection,

enabling service personal to maintain and troubleshoot an OctelrOverturet350

remotely.

Because of the nonstandard baud rate of Octel’s proprietary modem, Octel

Communications does not recommend using it for PC-based applications such as Octel

Call Detail Records

(Octel

PC/CDR

t).

Multiple

erminal Access

Customers can purchase the asynchronous communications processor (ACP) card for the

Octel Overture 350. The ACP card provides seven 25-pin connectors for up to seven

multiple-terminal access (MTA) SMTs installed at local or remote locations.

With multiple terminal access (MTA), up to seven system managers can access the server

menus simultaneously from their separate terminals to make configuration changes,

review status logs, and perform other control functions. However, the ACP/MTA

software prevents more than one SMT from accessing a specified SMT menu at the same

time. Without MTA, a maximum of three system managers can access the server menus.

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