Pitney Bowes SendPro C Manuale

Shipping & Mailing

Postage Meters

SendPro® C,

SendPro®+

PCN2H00

Operator Guide

US English Edition

SV63242 Rev.U

April 28, 2022

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide

Installing the SendPro C, SendPro+ 10

Finding the Product Code Number (PCN) and serial number 19

Navigating the Home screen 20

Printing a shipping label or printing postage on an envelope 24

Printing a shipping label 26

Comparing rates when printing a shipping label 31

Tracking a shipment 38

Using cost accounts to charge back shipping label postage 39

Adding a shipping label cost account 40

Adding a Envelope Printing account 41

Navigating the Envelope Printing app 42

Preventing envelope feeding problems 43

Sending a First-Class Mail envelope 44

Sending a large First-Class® envelope 45

Sending Certified Mail 47

Sending an international letter 47

Using USPS special services 48

Updating postal rates or software for printing on envelopes 48

Refilling postage for printing on envelopes 50

Sealing envelopes when you print postage 50

Filling the moistener tank 52

Replacing the ink cartridge 53

Printing a test pattern 55

Supplies, ink cartridges, and options 57

2 - Connectivity information

Setting up a wired network connection 62

Table of Contents

Pitney Bowes Operator Guide April 2022 iii

Setting up a wireless (Wi-Fi) network connection 65

Connecting to a hidden Wi-Fi network 65

Forgetting a Wi-Fi network 67

Checking your network connection 69

Finding the MAC address for wired and wireless networks 70

Setting up a Proxy server 73

3 - Managing your Device

Creating or disabling the security PIN 78

Adjusting time zone and scale location code 79

Adjusting display brightness 79

Using USPS Informed Delivery 80

Installing the SendPro C, SendPro+ 80

Installing a scale 90

Uploading system logs 91

4 - Printing Shipping Labels

Signing in to and out of the shipping label app 94

Printing a shipping label 94

Comparing rates when printing a shipping label 100

Creating a new sender address for shipping labels 106

Editing the sender address for shipping labels 107

Printing an international shipping label 107

Creating and printing a USPS return shipping label 117

Printing a USPS scan form 118

Reprinting a USPS, UPS or FedEx shipping label 119

Canceling a UPS or FedEx shipping label 120

Getting a USPS refund for a shipping label 120

5 - Managing Shipping Labels

Using the Address Book 124

Pitney Bowes Operator Guide April 2022 iv

About cost accounts for shipping labels 124

Changing the default refill amounts for shipping labels 124

Using cost accounts to charge back shipping label postage 125

Turning on address autofill for shipping labels 126

Adding new addresses to the shipping labels address book 127

Managing your shipping labels cost accounts 127

Adding a shipping label cost account 127

Editing a cost account 128

Refilling postage for shipping labels 129

Setting an alert when shipping label postage refill is pending 130

Setting up your FedEx account 131

Setting up your UPS account 133

Setting up default printing options 134

Managing email notifications for shipping labels 134

Setting the default address for USPS return labels 135

Determining how you spend your shipping labels postage 136

Removing funds 136

6 - Printing on envelopes

Navigating the Envelope Printing app 138

Checking the available funds for printing postage 140

Refilling postage for printing on envelopes 141

What is Accounting 142

Sending a First-Class Mail envelope 143

Sending a large First-Class® envelope 144

Sending Certified Mail 146

Sending an international letter 146

Advancing the date 147

Printing additional postage 147

Re-dating your mail 148

Using USPS special services 149

Entering the weight manually when printing postage 149

Using the scale when printing postage 150

Sealing envelopes without printing postage 151

Sealing envelopes when you print postage 152

Pitney Bowes Operator Guide April 2022 v

Zeroing the scale 154

Adding insurance to your mail 155

Sending mail using Electronic Return Receipt (ERR) 156

Getting a USPS refund for damaged or incorrectly printed mail 156

Adding a graphic to your envelope or tape 157

Printing a graphic without printing postage 158

Printing an inscription 158

Printing only the date and time 159

7 - Managing Printing on Envelopes

Confirming your meter update 162

Changing the default refill amount for printing postage 162

Uploading postage transactions 163

Clearing or resetting the number of mailpieces sent 164

Performing USPS postal inspections for postage printing 164

Updating postal rates or software for printing on envelopes 164

Confirm the effective date for postal rates 165

Setting the low funds warning for printing postage 166

Setting up a mailer ID 166

Updating the ZIP code 167

Managing accounts for printing postage 167

Turning Envelope Printing account passwords on or off for printing postage 167

Adding a Envelope Printing account 169

Editing an account 169

Making an account inactive 170

Deleting an account 170

8 - View and Print Reports

Viewing receipts for refilling postage for Envelope Printing 174

Viewing the total spent on printing postage 174

Viewing the postage refill history 174

Printing a funds report 175

Running account reports 175

Pitney Bowes Operator Guide April 2022 vi

Emailing an account report 176

Setting the report period for an account 177

Setting the account report preferences 178

Creating a shipping report 179

Creating a USPS shipping label refund report 179

9 - Maintenance

Printing a test pattern 182

Replacing the ink cartridge 183

Cleaning the printhead 184

Cleaning the moistener brush and wick assembly 189

Filling the moistener tank 193

Avoiding envelope sealing issues 194

Preventing envelope feeding problems 195

Moving your device 196

10 - Supplies

Supplies, ink cartridges, and options 200

11 - Device Information

USPS requirements 204

Key in Postage 204

Sections of the meter impression 204

Finding the SendPro application software version 205

Postal Security Device 206

Parts of the SendPro C, SendPro+ 206

Connections on the back 207

Specifications 208

Material specifications 211

Pitney Bowes Operator Guide April 2022 vii

12 - Contacting Pitney Bowes

Contacting Pitney Bowes 216

13 - Safety

Lithium Ion Battery 220

Agency Compliance Information 220

Important Safety Notes 220

Note for California Customers Only on all Models 222

14 - Third party software

Third party software 224

Pitney Bowes Operator Guide April 2022 viii

1 - Quick start guide

In this section

Installing the SendPro C, SendPro+ 10

Finding the Product Code Number (PCN) and serial

number 19

Navigating the Home screen 20

Printing a shipping label or printing postage on an

envelope 24

Printing a shipping label 26

Comparing rates when printing a shipping label 31

Tracking a shipment 38

Using cost accounts to charge back shipping label

postage 39

Adding a shipping label cost account 40

Adding a Envelope Printing account 41

Navigating the Envelope Printing app 42

Preventing envelope feeding problems 43

Sending a First-Class Mail envelope 44

Sending a large First-Class® envelope 45

Sending Certified Mail 47

Sending an international letter 47

Using USPS special services 48

Updating postal rates or software for printing on

envelopes 48

Refilling postage for printing on envelopes 50

Sealing envelopes when you print postage 50

Filling the moistener tank 52

Replacing the ink cartridge 53

Printing a test pattern 55

Supplies, ink cartridges, and options 57

Installing the SendPro C, SendPro+

Follow these instructions to install a SendPro C, SendPro+ for the very first time.

1. Before you begin

2. Open the box

3. Unpack the device

4. Install the printhead

5. Install the ink cartridge

6. Connect device to a power source

7. Continue installation steps

Before you begin

Before you begin the installation of your new SendPro C, SendPro+:

lSet up your postage payment method

lChoose your connection type

lGet account and password information

Set up your postage payment method

Pitney Bowes offers different options to pay for postage for mailing and shipping. You must set up how

you are going to pay for postage before you can use your device. For more information visit paying for

postage.

Choose your connection type

Wired Connections

Take about 10 minutes to set up

Require an ethernet port and power outlet.

Wireless Connections

Take about 15 minutes to set up

Require access to a wireless network and power outlet.

Quick start guide

Pitney Bowes Operator Guide April 2022 10

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