Radiant Communications RM1106 Manuale utente

RM1106/RM1121 CATV

Remote Monitoring System

User Manual

PC Vision 3.1

material without the expressed written consent of Radiant Communications is prohibited.

No part of this manual may be used or reproduced in any form or by any means, or stored

in a database or retrieval system, without the written permission of Radiant

Communications Corporation. Making copies of any part of this manual for any purpose

other than your own personal use is a violation of United States copyright laws. For

information, address Radiant Communications Corporation, New Jersey.

This manual is distributed as is, without warranty of any kind, either express or implied,

respecting the contents of this manual, including but not limited to implied warranties for

the manual’s quality or performance.

RM1106 User Manual

Table of Contents

INTRODUCTION............................................................................................................. 1

Benefits ............................................................................................................................1

Features............................................................................................................................2

Hardware Controller ........................................................................................................2

PC Vision.........................................................................................................................2

GETTING STARTED...................................................................................................... 3

Unpacking your RM1106/RM1121 components.............................................................3

Minimum Requirements ..................................................................................................4

PC ............................................................................................................................... 4

Networking.................................................................................................................. 4

Important questions that need to be answered prior to installation........................... 5

SYSTEM SETUP.............................................................................................................. 6

Port Usage........................................................................................................................6

Command and Control................................................................................................ 6

Multimedia.................................................................................................................. 6

NAT and Multiple Users ............................................................................................. 7

Summary of Port Usage.............................................................................................. 8

Discovers and Set up of RM1106/RM1121.....................................................................9

PC Vision 3.0.............................................................................................................. 9

PCVCONFIG............................................................................................................ 10

USING PC VISION........................................................................................................ 12

Adding the RM1106/RM1121 Device...........................................................................13

Connecting to the Device...............................................................................................13

Logging In......................................................................................................................14

Selecting Network Transport Protocol ..........................................................................14

Configuration .................................................................................................................15

Adjusting Settings..........................................................................................................18

Video Settings............................................................................................................ 18

PC Vision Main Screen..................................................................................................19

The Main Menu .............................................................................................................20

Adjusting the Color................................................................................................... 18

Adjusting Audio.............................................................................................................19

Using the Remote Control .............................................................................................21

ADDITIONAL FEATURES.......................................................................................... 24

RM1106 v 3.1 i

Table of Contents

Taking Control of the Unit.............................................................................................24

Adding Firmware...........................................................................................................24

TROUBLESHOOTING................................................................................................. 25

Forgot Password ............................................................................................................25

Cannot Discover Unit (RM1106/RM1121) ...................................................................25

Cannot Discover Unit (PC Vision) ................................................................................25

No Video/Audio (After unit is discovered in PC Vision)..............................................25

No Audio (Video is OK)................................................................................................26

Remote Does not Function ............................................................................................26

The Screen is Red and Blue...........................................................................................26

APPENDIX A GLOSSARY........................................................................................... 27

APPENDIX B SYSTEM SPECIFICATIONS.............................................................. 31

APPENDIX C: KEYBOARD SHORTCUTS............................................................... 32

INDEX.............................................................................................................................. 33

ii RM1106 v 3.1

RM1106 User Manual

Introduction

The RM1106/RM1121 system is Radiant Communications’ latest innovation for head-

end consolidation. The system is an encoding/decoding device that provides you with the

ability to remotely monitor your entire channel lineup over your existing local area

network (LAN) or WAN. The RM1106/RM1121 series enables transmission of high

quality video signals over existing IP networks. This is an extremely flexible system with

a number of features, including four selectable video inputs (each can be viewed at a

time), bi-directional audio, and multiple data and contact closures for controlling various

devices at the remote hub site.

The encoder operates with a scaleable bandwidth from 56kbs to 2Mbs, so that it will not

congest your network. However, for critical applications, the video packets can be tagged

for prioritization (QoS).

At the central location, the video can be viewed on a monitor with the use of a decoder or

on a PC with just the software. The RM1106/RM1121 is standards-based so that it will

work in any IP system. It is now available with MPEG4 quality video.

The RM1106/RM1121 can be used by your cable company to monitor and troubleshoot

the channel lineup at a hub or anywhere else.

The figure below displays a configuration of the basic setup.

Benefits

Following is a list of ways in which PC vision benefits your CATV company:

LAN/

WAN

PC with RM1106/RM1121 Software

IP VIDEO AUDIO

•Technicians can quickly connect to unmanned hubs from anywhere.

•Problems can be assessed as soon as a complaint is registered.

•Multiple CATV hubs can be monitored simultaneously from one central

location.

•You can verify problems and reduce the number of onsite service calls.

•Real-time messaging capability can be used to quickly diagnose problems.

•The solution is customizable, enhancing future options for remote control of

unmanned sights.

•You can take a proactive approach to QoS of your CATV System.

•There is a remote start/stop capability for DVD, VOD, and VHS systems.

•The system uses standard network infrastructure.

RM1106 v 3.1 1

Introduction

Features

Below is a list of the RM1106/RM1121 system’s most useful and unique features:

•Remote channel lineup monitoring

¾Remotely monitor your entire channel lineup, using your settop box

via your existing LAN

¾Easily monitor multiple remote hub locations from anywhere on your

network

•Scalable Video channel bandwidth – This feature allows you to trade off the

monitored video quality vs. the local area network bandwidth usage

•Expandable System – you may easily add sites at any time

•Works on intranets and the internet

•Left and right audio monitoring

•Operates on MPEG4

Hardware Controller

The RM1106/RM1121 hardware controller consists of the following:

•MPEG4 based scalable video encoder

•Multi-protocol to accommodate different network environments

•1 port or 4 ports models

•IR port

•Standard Ethernet networking port

•Bi-directional audio channel

•1U Rack mount chassis

•Analog decoder

PC Vision

Some of the advantages of using PC Vision are:

•It is designed for quick learning and ease of use.

•It uses a logical grouping scheme that defines locations and available CATV

boxes.

•It displays which user is connected to each cable box.

•The system allows for online administration and configuration of

RM1106/RM1121.

•Passwords are assigned to Admin, Technician, and User groups for added

security.

•A dialog box is used for messaging between remote and central locations in

real-time.

•It has an easy-to-use remote control interface for accessing cable box controls.

•A customization option is available.

2 RM1106 v 3.1

RM1106 User Manual

Getting Started

Unpacking your RM1106/RM1121 components

Remove all materials from the packing box and confirm receipt of the following

according to the specific product ordered:

RM1106-T

•1 CD (Manual and Installation Software)

•2 RJ45 Cables [1 ea straight and crossover]

•1 A/C Power cord

•1 6FT Triple RCA/RCA Cable

•1 IR Blaster

RM1121-T

•1 CD (Manual and Installation Software)

•2 RJ45 Cables (1ea straight and crossover)

•1 A/C Power cord

•1 6FT Triple RCA/RCA Cable

•4 IR Blaster

Note: In the event that anything is missing, contact Radiant Communication Corp.

Technical Support at 800-969-3427x228 for product returns or missing parts. If it

becomes necessary to return the unit, repackage all components in the original box(s).

RM1106 v 3.1 3

Getting Started

Minimum Requirements

•Pentium IV Class Processor or better

•128 MB RAM

•10-Base-T network card

•Windows 2000/XP Professional (with network features enabled)

•30 MB hard disk space

•Screen resolution of 1024 x 768

•Video 5610-5614

•Audio 5615-5620

•Control ports 5600

Note: PC Vision setup will automatically install .NET and DX9 software.

Networking

•TCP/IP network/internet protocol

•UDP ports in the 5600-5620 range

! Important: For the RM1106/RM1121, UDP ports in the 5600-5620 range must be

open on network routers and firewalls for WAN and internet applications. This

allows for proper data passage on the network and enables you to view video, hear

audio, and pass necessary controls. If all UDP ports are closed on the

firewall/router, you may be able to scan the unit and see it in the list of available

units, however video and audio will not stream. For more information, refer to Port

Usage on page 7 for more information.

Calculating total bandwidth required:

•Video Bandwidth (56kbs-2Mbs)

•Audio constant 128Kbs

•Data packet overhead 10%

All above added together will equal total bandwidth required to stream video,

audio and data controls

4 RM1106 v 3.1

RM1106 User Manual

Important questions that need to be answered prior to installation

By answering the questions below, your Radiant Communications representative can

assess the overall picture of your user environment and make decisions on set up,

problems that they may face, and overall system performance. Please read the questions

below and be prepared to answer them in the event of a change in, or problems with, your

configuration.

•Hardware

¾What type of network switch gear will the system be running on?

¾How many routers/gateways are between the user and the

RM1106/RM1121?

¾What are the processor, memory, and video card specs on the viewing

stations running PC Vision?

•Software

¾What operating system is the view station running?

¾If it is a home work station, does it have a software firewall or virus

protection on it?

•Networking

¾What network operating system is being used?

¾What protocols are currently being used or blocked?

¾What ports are being used or blocked?

If the RM1106/RM1121 Device is used on the public internet, it is

strongly recommended that it be protected by a firewall between it and

the public connection. A simple firewall is often present in Cable/DSL

routers and while simple, it is usually sufficient to control access to the

units.

The more secure configuration filters access to the devices by the IP

address of the client.

In order to configure the firewall consult with the manufacturer's

instructions. The port requirements are documented in this manual.

¾Is the PC Vision system on its own sub net or VPN/VLAN?

¾Is there any network scanning for viruses that may block streaming

servers?

¾Can changes be made to the firewall rules and protocols for the

functions of PC Vision?

¾Does the network use NAT to talk to the RM1106/RM1121 behind a

router?

¾What are the available bandwidths at the locations where the units are

deployed?

¾What are the bandwidths at the locations where viewing occurs?

RM1106 v 3.1 5

RM1106 User Manual

System Setup

Make sure that there is enough space to pull and connect the Video/L+R Audio cables

(RCA) and IR Blaster to the cable box. Connect RJ45 cables from the RM1106/RM1121

Series unit to the network.

Install the RM1106/RM1121 Series units such that the environmental specifications are

not exceeded. Installation in a well-ventilated, temperature-controlled area will minimize

the possibility of component failure and increase systems reliability.

! Important: Read prior to setup. When installing the PC Vision software, choose the Admin

install for the initial setup. One admin and any two combinations of users or techs can be

logged on to the unit at the same time. Configuration of the unit can only be done by an

Admin in Admin Mode Only. When configuration is complete, the admin must change to

Normal Mode to allow other users access to the unit and use of PC Vision. Refer to Setting

the Unit to Admin-only Mode on page 14 for more information.

Port Usage

The PC Vision application communicates with the RM1106/RM1121 device using a

number of TCP and UDP ports. It is important that these ports be opened and not blocked

in order to connect to the device, view video and hear audio.

Command and Control

TCP port 5600 on the RM1106/RM1121 device is used to send all command and control

data to the unit. Since the connection to the device is outbound (from the PC client to the

device) this is usually not a problem on the client end. If there are problems, it may need

to be investigated on the device end.

Multimedia

Video and audio are transmitted via UDP packets from the device to the PC client. Video

and audio are in the form of RTP packets carried over two separate UDP channels. UDP

has better viewing characteristics over varying types of networks an these ports must be

opened. Typically a firewall will block inbound UDP packets and the result is that neither

video nor audio will be streamed to the client. You may be able to connect to the device

and configure it, but video and audio are not present.

Video and audio are carried on ports 5610 and 5614 respectively. Inbound traffic, from

the device to the PC, requires that UDP traffic be allowed on these ports. PC Vision

supports the viewing video from 4 RM1106/RM1121 devices simultaneously.

RM1106 v 3.1 6

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