Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION Manuale utente

Altiris™Software

Management Solution from

Symantec Users Guide

Version 7.0 SP2

Altiris™Software Management Solution from Symantec

Users Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP2

Legal Notice

Symantec, the Symantec Logo, and Altiris are trademarks or registered trademarks of

Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be

trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Software Management Solution ................ 13

About Software Management Solution ............................................. 13

Components of Software Management Solution ................................. 14

What you can do with Software Management Solution ........................ 15

How 6.x features compare to Software Management Solution

7.0 ....................................................................................... 17

Comparison of software agents and settings in versions 6.x and

7.0 ................................................................................. 18

Comparison of software delivery in versions 6.x and 7.0 ................ 19

Comparison of Software Portal features in versions 6.x and

7.0 ................................................................................. 23

Comparison of application management in versions 6.x and

7.0 ................................................................................. 25

Comparison of virtualized software delivery in versions 6.x and

7.0 ................................................................................. 27

Comparison of the Wise Toolkit in versions 6.x and 7.0 ................. 29

Where to get more information ....................................................... 29

Section 1 Setting up Software Management

Solution ....................................................................... 31

Chapter 2 Implementing Software Management Solution ............ 33

Implementing Software Management Solution .................................. 34

About the Software Management Solution installation ........................ 36

About the agents and plug-ins that Software Management Solution

uses ..................................................................................... 37

Installing the Software Management Solution agent ........................... 38

Extra schedule options section ....................................................... 40

Installing the Software Management Solution plug-in for UNIX, Linux,

and Mac ............................................................................... 41

Recommended security privileges for Software Management

Solution ............................................................................... 43

Contents

Options for installing the Software Portal agent ................................ 45

Installing the Software Portal agent ................................................ 46

Installing the Software Virtualization agent ...................................... 47

Web parts for Software Management Solution ................................... 48

About Wise Toolkit ....................................................................... 49

Installing the Wise Toolkit tools ..................................................... 50

Chapter 3 Configuring Software Management Solution

settings ............................................................................ 53

About Software Management Solution settings .................................. 54

Configuring the default settings for Managed Software Delivery ........... 54

Schedule settings for Managed Software Delivery .............................. 55

About recurring software deliveries ................................................. 57

About the Wake-on-LAN setting ..................................................... 57

Download settings in Software Management Solution ......................... 58

About the alternate download location for packages ........................... 60

Run settings in Software Management Solution ................................. 61

Run As settings in Software Management Solution ....................... 62

User run conditions settings in Software Management

Solution ......................................................................... 63

Results-based actions settings in Software Management

Solution ......................................................................... 67

Reporting settings in Software Management Solution ................... 69

Advanced options in Managed Software Delivery policies .................... 69

Advanced options for tasks in Software Management Solution ............. 70

Task Options settings in Software Management Solution tasks ............. 72

Options for purging Software Management Solution data .................... 72

About replicating Software Management Solution data ....................... 73

Chapter 4 Performing common tasks in Software Management

Solution ........................................................................... 77

About the Software Management worker view ................................... 77

Sources of status information in Software Management

Solution ............................................................................... 79

About Software Management Solution event files .............................. 81

About Software Management Solution reports .................................. 82

Running a Software Management Solution report .............................. 83

Contents8

Section 2 Delivering software .................................................... 85

Chapter 5 Introducing software delivery ........................................... 87

About software delivery ................................................................ 87

Methods for delivering software ..................................................... 88

Methods for uninstalling software ................................................... 91

How Software Management Solution integrates with the Software

Catalog and Software Library ................................................... 93

Chapter 6 Performing advanced software deliveries ..................... 95

About advanced software deliveries ................................................. 96

Advanced delivery actions that Managed Software Delivery can

perform ................................................................................ 97

About the execution of Managed Software Delivery policies ................. 99

About policy applicability, compliance, and remediation .................... 102

Performing an advanced software delivery ...................................... 104

Creating a Managed Software Delivery policy with the Managed

Software Delivery wizard ....................................................... 106

Select software resource page ....................................................... 108

Creating a Managed Software Delivery policy .................................. 110

About editing a Managed Software Delivery policy ........................... 112

Editing a Managed Software Delivery policy .................................... 113

Select Software dialog box ............................................................ 114

About the destinations for a Managed Software Delivery policy .......... 114

Policy Rules/Actions section ......................................................... 115

Policy Rules/Actions: Software tab .......................................... 115

Policy Rules/Actions: Policy settings tab ................................... 119

Software Publishing tab ............................................................... 120

Select Task dialog box ................................................................. 122

About software delivery deferral options for the user ........................ 122

About deferring the execution of software remediation ..................... 124

About installing software that replaces other software ...................... 124

About delivering multiple software resources and tasks ..................... 125

Delivering multiple software resources and tasks sequentially ............ 126

About the status of Managed Software Delivery policies .................... 128

Chapter 7 Performing quick software deliveries ............................ 131

About quick delivery of a single software resource ............................ 131

Performing a quick delivery of a single software resource .................. 132

About the Quick Delivery wizard ................................................... 133

Creating a Quick Delivery task with the Quick Delivery wizard ............ 134

9Contents

Software settings for Quick Delivery tasks ...................................... 135

Chapter 8 Delivering packages .......................................................... 137

About Package Delivery ............................................................... 137

Delivering a package without defining a software resource ................ 138

Package settings for Package Delivery tasks .................................... 139

Chapter 9 Creating and managing Software Management

tasks ............................................................................... 141

Types of tasks in Software Management Solution ............................. 141

Creating a task in Software Management Solution ............................ 142

Editing a task in Software Management Solution .............................. 143

Scheduling a task and selecting computers in Software Management

Solution .............................................................................. 144

Chapter 10 Delivering 6.x software packages .................................. 147

About the delivery of Altiris 6.x software packages ........................... 147

About Legacy Software Delivery .................................................... 149

Accessing a Legacy Software Delivery policy ................................... 150

Delivering software packages with the same configurations as 6.x

Software Delivery tasks ......................................................... 150

How Legacy Software Delivery policies differ from 6.x Software

Delivery tasks ...................................................................... 151

About assigning 6.x software packages to software resources ............. 152

Assigning an Altiris 6.x software package to a software resource ......... 153

Assigning multiple Altiris 6.x software packages to software

resources ............................................................................ 154

Adding 6.x software packages to a package assignment task ............... 156

Editing 6.x software packages ....................................................... 157

Section 3 Delivering software from user

requests ..................................................................... 159

Chapter 11 Introducing the Software Portal ..................................... 161

About the Software Portal ............................................................ 161

About Software Portal user roles ................................................... 162

About the software in the Software Portal ....................................... 163

Contents10

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