Novell ZENWORKS PATCH MANAGEMENT 6.4

Agent Installation Guide

ZENworks Patch Management Server v6.4

- ii -

02_017N_6.4.2.14

Novell, Inc.

1800 South Novell Place

Provo, UT 84606

Phone: 800.858.4000

www.novell.com

No. 6,990,660, Other Patents Pending. This manual, as well as the software described in it, is

furnished under license. No part of this manual may be reproduced, stored in a retrieval system, or

transmitted in any form—electronic, mechanical, recording, or otherwise—except as permitted by

such license.

Trademarks:

PatchLink™, PatchLink.com™, securing the enterprise™, WebConsole™, PatchLink

Update™, PatchLink Quarantine™, PatchLink Enterprise Reporting Services™, PatchLink

Scanner Integration Module™, PatchLink Developers Kit™, and their associated logos are

registered trademarks or trademarks of PatchLink® Corporation.

Novell, Novell ZENworks®, Novell ZENworks® Patch Management Server, and Novell Agent

are registered trademarks or trademarks of Novell, Inc.

RSA Secured® is a registered trademark of RSA Security Inc.

Apache is a trademark of the Apache Software Foundation

In addition, other companies' names and products mentioned in this document, if any, may be

either registered trademarks or trademarks of their respective owners.

Feedback:

Your feedback lets us know if we are meeting your documentation needs. E-mail the Novell

Technical Publications department at [email protected] to tell us what you like best,

what you like least, and to report any inaccuracies.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: PATCHLINK® CORPORATION

MAKES NO REPRESENTATIONS OR WARRANTIES IN REGARDS TO THE ACCURACY

OR COMPLETENESS OF THE INFORMATION PROVIDED IN THIS MANUAL.

PATCHLINK® CORPORATION RESERVES THE RIGHT TO MAKE CHANGES TO THE

INFORMATION DESCRIBED IN THIS MANUAL AT ANY TIME WITHOUT NOTICE AND

WITHOUT OBLIGATION TO NOTIFY ANY PERSON OF SUCH CHANGES. THE

INFORMATION PROVIDED IN THE MANUAL IS NOT GUARANTEED OR WARRANTED

TO PRODUCE ANY PARTICULAR RESULT, AND THE ADVICE AND STRATEGIES

CONTAINED MAY NOT BE SUITABLE FOR EVERY ORGANIZATION. NO WARRANTY

MAY BE CREATED OR EXTENDED WITH RESPECT TO THIS MANUAL BY SALES

REPRESENTATIVES OR WRITTEN SALES MATERIALS. PATCHLINK® CORPORATION

SHALL NOT BE LIABLE FOR ANY LOSS OF PROFIT OR ANY OTHER DAMAGES

ARISING FROM THE USE OF THIS MANUAL, INCLUDING BUT NOT LIMITED TO

SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES

- iii -

ZENworks Patch Management Server v6.4 - Agent Installation Guide

Table of Contents

Table of Contents ___________________________________________ iii

Preface ___________________________________________________ v

About This Guide ...................................................................................................v

Document Conventions ......................................................................................... vi

Chapter 1: Preparing for Agent Installation _______________________ 1

Installation Methods ..............................................................................................1

Supported Operating Systems (ZENworks Patch Management Agent) ...........................2

Supported Languages ............................................................................................2

Requirements .......................................................................................................3

Agent for Windows ............................................................................................3

Agent for Linux, UNIX, Mac, and Netware .............................................................4

Chapter 2: Installing Agents ___________________________________ 5

Downloading the Installer .......................................................................................5

Installing the Single Agent for Windows (32 or 64 bit) ................................................6

Installing the Agent for Windows Vista (32 and 64 bit) ............................................. 12

Installing the Agent for Linux, UNIX, Mac, and Netware ............................................ 18

Chapter 3: Automating the Agent Installation ____________________ 21

Automating the Windows MSI Installer ................................................................... 21

Creating a Network Share ................................................................................ 21

Modifying the MSI File ..................................................................................... 25

Creating an Organizational Unit ........................................................................ 30

Performing a Silent Install from a Command Prompt ................................................ 34

Installing the Windows Agent ........................................................................... 34

Installing the Linux/UNIX/Mac/Netware Agent .................................................... 35

Appendix A: Index __________________________________________ 37

Table of Contents

- iv -

- v -

ZENworks Patch Management Server v6.4 - Agent Installation Guide

Preface

This ZENworks® Patch Management Agent Installation Guide is a resource written for all users of

ZENworks Patch Management. This guide defines the concepts and procedures for installing and

implementing a successful installation of ZENworks Patch Management.

About This Guide

This guide contains the following chapters:

•Chapter 1, “Preparing for Agent Installation”

•Chapter 2, “Installing Agents”

•Chapter 3, “Automating the Agent Installation”

Tip: This document is updated on a regular basis. To acquire the latest version of this

document please refer to the Novell Support Web site (www.novell.com/support)

Preface

- vi -

Document Conventions

The following conventions are used throughout this document to help you identify various

information types:

The icons used throughout this document identify the following types of information:

Table 0.1 Document Conventions

Convention Usage

bold

Command names, database names, options, wizard names, window and

screen objects (i.e. Click the

button)

italics

New terms, variables, and window and page names

UPPERCASE SQL commands and keyboard keys

monospace

File names, path names, programs, executables, command syntax, and

property names

Table 0.2 Icons Used

Icon Alert Label Description

Note:

Identifies paragraphs that contain notes or

recommendations.

Tip:

Identifies paragraphs that contain tips, shortcuts, or other

helpful product information.

Warning:

Identifies paragraphs that contain vital instructions,

cautions or critical information.

- 1 -

ZENworks Patch Management Server v6.4 - Agent Installation Guide

1Preparing for Agent Installation

Having successfully installed your ZENworks Patch Management Server (Patch Management

Server), you can now proceed to the installation of your ZENworks Patch Management Agents.

Following installation the agent is monitored and maintained by the Patch Management Server

requiring no additional maintenance.

Installation Methods

ZENworks Patch Management Agents can be deployed using any one (or combination) of the

following methods:

Table 1.1 Installation Options

Installation Type Description

Single Agent Windows

MSI Installer

Allows you to run the installer, entering the information as prompted. Also,

you can modify the Microsoft Software Installer (MSI) file, using an MSI

editor, to include your organization’s configuration. The

.msi

file can be

delivered by using a login script, Active Directory Group Policy Object (GPO),

or other remote software installation method. The method eliminates the

need to physically visit each target computer.

Single Agent Windows

x64 MSI Installer

Allows you to run the installer, entering the information as prompted. Also,

you can modify the Microsoft Software Installer (MSI) file, using an MSI

editor, to include your organization’s configuration. The

.msi

file can be

delivered by using a login script, Active Directory Group Policy Object (GPO),

or other remote software installation method.

Single Agent Installer for

Linux/Unix/Mac/Netware

Allows you to run the installer, entering the information as prompted. You

can also perform a silent installation using

rsh

ssh

Single Agent Installer for

Windows Vista

Allows you to run the installer, entering the information as prompted. Also,

you can modify the Microsoft Software Installer (MSI) file, using an MSI

editor, to include your organization’s configuration. The

.msi

file can be

delivered by using a login script, Active Directory Group Policy Object (GPO),

or other remote software installation method.

Warning: Regardless of the installation method it is vital that, when installing agents,

you enter the same serial number used to install your server. Failure to do so could lock

out the PLUS_AGENT user account disabling ALL agent communication.

Preparing for Agent Installation

- 2 -

Supported Operating Systems (ZENworks Patch Management

Agent)

The following table lists the supported platforms on which the ZENworks Patch Management Agent

6.4 is supported.

Supported Languages

ZENworks Patch Management Agent 6.4 is supported on the following languages:

en-AU: English (Australia)

en-BZ: English (Belize)

Table 1.2ZENworks Patch Management Agent 6.4 Supported Platforms

Operating

System

Versions OS Edition OS Data

Width

Processor

Family

Processor

Data

Width

Min.

JRE

Apple Mac OS X 10.2.8 -

10.4.10

All 32/64 bit x86(Intel)/

PowerPC

32/64 bit 1.4.0+

HP-UX 11.00 -

11.23

All 64 bit PA-RISC 64 bit 1.4.0+

IBM AIX 5.1 - 5.3 All 32/64 bit PowerPC 32/64 bit 1.4.0+

Microsoft

Windows 9x

98 Second

Edition

All 32 bit x86 32 bit N/A

Microsoft

Windows NT

4.0 SP6A -

2003 R2

All

(1)

32/64 bit x86 32/64 bit N/A

Microsoft

Windows XP

All Professional

(2)

32/64 bit x86 32/64 bit N/A

Microsoft

Windows Vista

(3)

All All 32/64 bit x86 32/64 bit N/A

Novell Netware 6.5 All 32 bit x86 32 bit 1.3.0+

Novell SUSE

Linux

9 - 10 Enterprise 32/64 bit x86 32/64 bit 1.4.0+

Red Hat Linux 2.1 - 4 Enterprise AS,

ES, WS

32/64 bit x86 32/64 bit 1.4.0+

Sun Solaris 2.6 - 10 All 32/64 bit SPARC/x86 32/64 bit 1.4.0+

(1) Datacenter edition is not supported

(2) Home, Media Center and Tablet PC editions are not supported

(3) Windows Vista support requires .NET 3.0

- 3 -

ZENworks Patch Management Server v6.4 - Agent Installation Guide

en-CA: English (Canada)

en-JM: English (Jamaica)

en-NZ: English (New Zealand)

en-ZA: English (South Africa)

en-GB: English (United Kingdom)

en-US: English (United States)

es-ES: Spanish (Spain)

fi-FI: Finnish (Finland)

fr-FR: French (France)

de-DE: German (Germany)

it-IT: Italian (Italy)

ja-JP: Japanese (Japan)

ko-KR: Korean (Korea)

nl-NL: Dutch (Netherlands)

pt-BE: Portuguese (Brazil)

sv-SE: Swedish (Sweden)

zh-CN: Chinese (Simplified)

zh-CHS: Chinese (Simplified)

zh-TW: Chinese (Traditional)

zh-CHT: Chinese (Traditional)

Requirements

The following section lists the hardware and software requirements for the Agent.

Agent for Windows

•Local or Domain Administrator or Administrator equivalent

•500 MHz Processor or higher

•256 MB RAM

Note: You must disable any virus-scanning software prior to the installation of the

Novell ZENworks Patch Management Agent for Windows. Failure to do so may result in

an unsuccessful agent installation.

Warning: The install (and uninstall) must be done by a Administrator or Administrator

equivalent.

Preparing for Agent Installation

- 4 -

•20 MB of free disk space for agent installation

•A single 10 Mbps network connection (with access to the Update Server)

•Sufficient free disk space to download and install patches (varies dependent upon size of patch)

•Windows Installer 2.0 or higher

•Microsoft Internet Explorer 5.01 or higher (Internet Explorer 5.5 or higher if using SSL)

•Network connectivity to your ZENworks Patch Management Server (6.4 or higher)

Agent for Linux, UNIX, Mac, and Netware

•Superuser privileges on the target machine

•2 MB of free disk space for agent installation

•500 MHz or greater processor

•256 MB RAM

•10 Mbps network connection (with access to the Update Server)

•Sufficient free disk space to download and install patches

•Network connectivity to your ZENworks Patch Management Server

•Presence of

/tmp

directory (

/var/tmp

directory on Solaris) for temporary file storage and

processing.

Note: Windows 2000 computers require Service Pack 1

Windows NT 4.0 computers require Service Pack 6a

Warning: The install (and uninstall) must be done by the root user (superuser).

Warning: There must be no whitespaces (such as a space, tab, or newline character) in

the absolute path of the installation directory.

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